I have a Bali Outdoor **" Gas fire pit. During assembly connecting the earth wire and...

GetHuman5415270's Technical support issue with Shinerich USA from October 2020

Help with my Shinerich USA issue
The issue in GetHuman5415270's own words
Assembly of product ... I have a Bali Outdoor **" Gas fire pit. During assembly connecting the earth wire and thermocouple per instructions, one of the wires attached to the control panel assembly broke off. The wire that broke off from the control panel was the longer of the two with black sleeving. On an aside the instructions do not designate which wire is the earth wire from the thermocouple which is why I described it as the black sleeved wire NOT the red sleeved wire.
wire is rigid and would seem to break often
would appear I need a replacement control panel.
new customer, expect quality and service.
I would expect YOU to resolve poor quality with product, not me!
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Shinerich USA

Bali **" gas fire pit
Technical support issue
Reported by GetHuman5415270
Oct 29th, 2020 - 4 months ago
Seen by 5 customers so far
Similar issue to 63 others
0 customers following this
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GetHuman5415270 started working on this issue
Oct 29th, 2020 7:16pm
GetHuman5415270 confirmed the issue is fixed. Hooray!
Oct 30th, 2020 6:11pm

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