I have a Bali Outdoor **" Gas fire pit. During assembly connecting the earth wire and...

GetHuman5415270's Technical support issue with Shinerich USA from October 2020

Help with my Shinerich USA issue
The issue in GetHuman5415270's own words
Assembly of product ... I have a Bali Outdoor **" Gas fire pit. During assembly connecting the earth wire and thermocouple per instructions, one of the wires attached to the control panel assembly broke off. The wire that broke off from the control panel was the longer of the two with black sleeving. On an aside the instructions do not designate which wire is the earth wire from the thermocouple which is why I described it as the black sleeved wire NOT the red sleeved wire.
wire is rigid and would seem to break often
would appear I need a replacement control panel.
new customer, expect quality and service.
I would expect YOU to resolve poor quality with product, not me!
How GetHuman5415270 fixed the problem

We are waiting for GetHuman5415270 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Shinerich USA's attention and get better help faster. Tap below to get started.
Having Shinerich USA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Shinerich USA

Bali **" gas fire pit
Technical support issue
Reported by GetHuman5415270
Oct 29th, 2020 - 4 months ago
Fixed
Seen by 5 customers so far
Similar issue to 63 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman5415270 started working on this issue
Oct 29th, 2020 7:16pm
GetHuman5415270 confirmed the issue is fixed. Hooray!
Oct 30th, 2020 6:11pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers