Hi' I have a Shimano driven E**** MTB, e bike, with Shimano drive train. The component...

GetHuman2029004's customer service issue with Shimano from January 2019

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The issue in GetHuman2029004's own words
Hi' I have a Shimano driven E**** MTB, e bike, with Shimano drive train. The component comprise of* * *Shimano Steps E**** MTB pedal assist motor**Chain set Shimano E**** **t**Cassette*Shimano HG-*** ** speed **-**t *Rear Derailleur*Shimano SLX ** speed GS cage**The chain is a KMC X** **. **speed.**The problem is that, the chain, and, most of all, the cassette have worn to a degree that the chain slips during excessive pressure. I can't understand why this has happened over such a short period of time. I have had the bike no for * months roughly, and only done around ** miles. My local cycle store says this happens to E bikes because of the amount of torque applied to these parts, which I can understand. What I can't understand is why they were they made so flimsy, knowing this. I am an averagely fit person, and I hardly use boost at all. Could you help*Regards Dave
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Shimano

Customer service issue
Reported by GetHuman2029004
Jan 24th, 2019 - 3 mons ago
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GetHuman2029004 started working on this issue
Jan 24th 11:11am