My Ultegra Di* ********* battery refuses to hold a charge. Yesterday I charged my Di* o...

GetHuman1684994's customer service issue with Shimano from December 2018

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The issue in GetHuman1684994's own words
My Ultegra Di* ********* battery refuses to hold a charge. Yesterday I charged my Di* overnight, then did a quick ** mile ride. I tried going for a ride today, and the battery had completely drained. This happens all the time, and I can never get the battery to hold a charge. I have tried updating the firmware, and replacing the battery with a brand new one, but it didn't change anything. The E-tube app's diagnostic shows nothing wrong. I just want to ride my bike guys. I'm a ** year-old up and coming road racer. My family isn't rich, I can't afford to just buy another groupset. Please help me out.
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Customer service issue
Reported by GetHuman1684994
Dec 4th, 2018 - 2 mons ago
I have an issue with Shimano too
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GetHuman1684994 started working on this issue
Dec 4th, 2018 2:27am