We are dealing with a Shimano Sram model X*. We're trying to change the bearring pulle...

GetHuman-k_cophon's customer service issue with Shimano from November 2018

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The issue in GetHuman-k_cophon's own words
We are dealing with a Shimano Sram model X*. We're trying to change the bearring pulley and we're having issues with a few things. We tried a cheap *$ one and it didn't spin as well as the damaged one. So we are looking a different piece online but the derailleurs seem to work by year as well as number. I'm just trying to figure out, not only what would shimano recommend we use (* or * options) or a few rules of thumb so we can make a decision according to quality*price... Give us an idea what we may really want to put there. There seems to be quite a fair amount of option. Just trying to make an educated guess. Great products, love the gear you make.
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Customer service issue
Reported by GetHuman-k_cophon
Nov 29th, 2018 - 9 mons ago
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GetHuman-k_cophon started working on this issue
Nov 29th, 2018 1:35pm