Shimano RS*** Brake lever defect on new Cube Attain STC **** caused crash and injuries

GetHuman-taho's customer service issue with Shimano from May 2018

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The issue in GetHuman-taho's own words
today i had a second ride on Cube Attain STC ******during normal street ride at about ** km*h i am moderately applied both brakes. At this moment RS*** right brake bigger handle lever just snapped off the handle!**I am managed to slower a speed a little but had lost handling and got a crush and several injuries**bike had passed only about ** km from moment of delivery**i do not believe that is normal to *** brake levers just broke under normal operation**i want to escalate a resolving process**original seller of bike, ruthland cycling, does not respond to my emails
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Shimano

Shimano ST-RS***-R
Customer service issue
Reported by GetHuman-taho
May 12th, 2018 - 7 mons ago
I have an issue with Shimano too
Not resolved
Seen by 5 customers so far
Similar issue to 351 others
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GetHuman-taho started working on this issue
May 12th 11:41am
GetHuman-taho indicated the issue is not fixed yet.
May 12th 2:11pm
GetHuman-taho indicated the issue is not fixed yet.
May 12th 2:12pm
GetHuman-taho indicated the issue is not fixed yet.
May 14th 7:51am