Shimano RS*** Brake lever defect on new Cube Attain STC **** caused crash and injuries
GetHuman-taho's customer service issue with Shimano from May 2018
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The issue in GetHuman-taho's own words
today i had a second ride on Cube Attain STC ******during normal street ride at about ** km*h i am moderately applied both brakes. At this moment RS*** right brake bigger handle lever just snapped off the handle!**I am managed to slower a speed a little but had lost handling and got a crush and several injuries**bike had passed only about ** km from moment of delivery**i do not believe that is normal to *** brake levers just broke under normal operation**i want to escalate a resolving process**original seller of bike, ruthland cycling, does not respond to my emails
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