I am a longstanding account holder with Shaw, account no ***-****-****. I have been wor...

GetHuman5323517's customer service issue with Shaw Communications from October 2020

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The issue in GetHuman5323517's own words
I am a longstanding account holder with Shaw, account no ***-****-****. I have been working out of the country recently, but have maintained the account for the benefit of first my tenants, then myself as I planned to return last April. However, thanks to COVID, I am stranded outside the country until next April at the earliest, from the looks of it. I therefore suspended the account this spring (as I continue to use my Shaw email, as does my husband, we did not want to cancel the account). The *** day suspension has now expired and I have had no luck seeking a further extension from your tech support folks, given the situation is beyond my control. **It seems unlikely to me that Shaw has many customers in this kind of bind, and an exception to your usual policy of limiting suspensions to *** days in the calendar year would be easily justified in our case. I can understand the policy for customers who are normally resident in the country, as we had intended to be. But after all, in our case, we are not there able to use the internet at all, for reasons beyond our control* we do want to continue to use our Shaw emails as we use them in our business transactions and are happy to pay the requisite fee for that privilege* and we want to be able to reactivate the account as soon as we are able to get home, without having to go through the process of starting up a new account in the future. I would have thought that would also be preferable to Shaw rather than either insisting we pay for internet service we cannot access, or lose us as customers because paying for internet we cannot access makes little sense. **It is difficult to speak to any decision-makers at Shaw – your tech folks seemed disinclined to put me onto anyone I could talk to about this – so having located your email address, I am reaching out to you to ask that you put this issue in front of the right people to consider making what can only be considered a good decision in terms of customer relations.**We very much hope we will be coming home before April, but it looks as though that is realistically when we will be able to do so. Your help in not making our involuntary “exile” worse, but helping us in this way, will be greatly appreciated not only in terms of costs but morale. We would much prefer to keep our Shaw account than have to cancel it, of course, but not at a needless and unreasonable expense.*Thank you, Chelthan,*Katherine Gordon and Marc Bombois

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Shaw Communications

Customer service issue
Reported by GetHuman5323517
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1108 others
0 customers following this

Timeline

GetHuman5323517 started working on this issue
Oct 2nd, 2020 1:47am

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