I had a * year old Shark Rotator Professional that stopped working. I called and was ad...

GetHuman2611341's complaint issue with Shark Vacuum from March 2019

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The issue in GetHuman2611341's own words
I had a * year old Shark Rotator Professional that stopped working. I called and was advised to ship it back and they would send a replacement in *-* business days. I shipped it back and it was received Tuesday ****. Now I’m being told *-* weeks before they can send the replacement! I was already without the vacuum for * weeks because it stopped working! I need someone to contact me about sending me my new vacuum or a refund so I can purchase another vacuum! This is poor customer service. This is not what I was told.
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Shark Vacuum

complaint issue
Reported by GetHuman2611341
Mar 28th, 2019 - a mon ago
I have an issue with Shark Vacuum too
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Seen by 5 customers so far
Similar issue to 1253 others
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Timeline
GetHuman2611341 started working on this issue
Mar 28th 12:19am