My shark ion flex no longer picks up litter. It seems to pick it up but the just dumps...

GetHuman-crosbysu's customer service issue with Shark Vacuum from January 2019

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The issue in GetHuman-crosbysu's own words
My shark ion flex no longer picks up litter. It seems to pick it up but the just dumps it back on the ground. No one has helped me and I have a VIP warranty. I have only had it for a year and a half. I dont want it repaired at this point or a new one of the same model. I want empty boxes with a return label with paid postage to send it back for a refund or a different, new vacuum sent that will not break and is made for pet hair and litter on floors carpets and upholstery.
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Shark Vacuum

Customer service issue
Reported by GetHuman-crosbysu
Jan 13th, 2019 - a mon ago
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GetHuman-crosbysu started working on this issue
Jan 13th 7:40pm