I bought * tickets a year ago for Billy Joel in New York. The show got cancelled due to...
GetHuman2155526's customer service issue with SeatGeek from February 2019
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The issue in GetHuman2155526's own words
I bought * tickets a year ago for Billy Joel in New York. The show got cancelled due to his being ill and reschedules for the following Monday. We live in Florida and so we had the expense of plane tickets, hotel, and meals ect for this event and could not tur around and go back to New York again. We could not afford that. We tried to explain this more than once and asked for our tickets to next show be comped. I was told it was agreed to give us a hundred dollars toward next purchase. This is ridiculous and extremely poor business practice. We paid $***.** and did not get to see the show through no fault of ours. I know for a fact you comp tickets all the time for marketing purposes. If I do not get my comps for the * tickets by end of February, I will have no choice but to file a law suit on this and get not only cost of my * tickets but interest and other fees due to this postponement. I have been trying to resolve this for over a year and it is no longer a issue to get comps. Why would you offer only $*** when we spent $***? That is a total insult and I will have no choice but to pursue this via courts.
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