Ordered an elliptical. Set deliver day, got delivery window and made arrangements to be...
GetHuman-marikaf's Complaints issue with Sears from March 2019
Help with my Sears issue
Next: our robot will wait on hold for GetHuman-marikaf to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-marikaf's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-marikaf may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman-marikaf's own words
Ordered an elliptical. Set deliver day, got delivery window and made arrangements to be home during said window. Delivery crew showed up * hrs early (have that on video from my security cameras). Called Sears to ask them to send crew back during established delivery window, but no delivery despite promise. Called again and was told to be happy with a new delivery date * days later and a token $** rebate. Still don't have a delivery window, still out $*** and can only get a 'Oh I'm sorry you are upset, this is the best we can do for you' I will start posting on social media and I will start posting photos from my security cameras where your delivery crews are throwing appliances out of the back of the truck. I want a %** refund and the elliptical delivered between **-** am on Saturday *********. The order can be found under phone number ***-***-**** Derek Fuller.
GetHuman-marikaf did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman-marikaf fixed the problem
We are waiting for GetHuman-marikaf to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.