I recently ordered two appliances (washer and dryer) through sears.com. I chose to pay...

GetHuman2464384's customer service issue with Sears from March 2019

3 views
 | 
3134 similar
 | 
0 following
Help with my Sears issue
Next: our robot will wait on hold for GetHuman2464384 to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
GetHuman2464384's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (5 mons ago)
First: share to improve GetHuman2464384's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2464384 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
The issue in GetHuman2464384's own words
I recently ordered two appliances (washer and dryer) through sears.com. I chose to pay for the install services. In doing so, they required me to purchase * additional accessories (dryer elbow, dryer flex hose, rubber hose * pack, and dryer cord). I already had these items and all were in good shape. Once they arrived to install they told me that my accessories were really good and I didn't need what they had brought. I asked about getting a refund and they told me that I would need to return them to a store. I asked for the accessories and they brought me the rubber hoses and the pipe. Thinking these were all the "extra" items I had purchased, I said thanks and they left. I now realize that I also got charged for the cord and the elbow and the two items I received the store said I can not return because they are closing. This is $** worth of stuff I don't need that I had no choice but to purchause. How can I get a refund?
GetHuman2464384 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman2464384 fixed the problem
We are waiting for GetHuman2464384 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2464384 fixes it.
This email address isn't valid

Sears

Customer service issue
Reported by GetHuman2464384
Mar 12th, 2019 - 5 mons ago
I have an issue with Sears too
Not resolved
Seen by 3 customers so far
Similar issue to 3134 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2464384 started working on this issue
Mar 12th 8:28pm