I bought two mattresses and the sales person told me these were the best Pastor and Ste...

GetHuman683955's customer service issue with Sears from January 2019

Help with my Sears issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman683955's own words
I bought two mattresses and the sales person told me these were the best Pastor and Stern he also recommended the frame is where you can automatically we climbed with a remote. I have been so unhappy this whole time but I did not think it could be the mattresses because I spent so much money I thought I had the best! I asked asked my daughter how she was feeling because I also bought her the same mattress. She’s a young girl I didn’t think it even matter to her but I thought I would ask and she replied she can’t get any sleep. This was my first confirmation that there is definitely a problem. I have called customer service to no avail. I went into the one Sears store that still open in our area to no avail I am now on vacation and I realize what a difference when you sleep on a good mattress. I was thinking I already had arthritis and pains because I wake up feeling that way and go to bed feeling that way every night here not one pain!! I want out of these mattresses I have to return them or exchange them something but I need good nights rest and I want to get rid of all these aches and pains I am so upset that no one, has helped me and I am watching my ** -year-old daughter suffered too. I thought I was giving us both a great gift and meanwhile this has really hurt us for months and left a sleep less. * I need something done ASAP! This is not right or fair to spend thousands of dollars for nothing!
GetHuman683955 did not yet indicate what Sears should do to make this right.
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How GetHuman683955 fixed the problem
Nothing is fixed yet. There’s always a misunderstanding or miscommunication. This has been months and nothing is resolved.
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Customer service issue
Reported by GetHuman683955
Jan 13th, 2019 - a mon ago
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Seen by 5 customers so far
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GetHuman683955 started working on this issue
Jan 13th 1:16pm
GetHuman683955 confirmed the issue is fixed. Hooray!
Jan 13th 5:59pm
GetHuman683955 confirmed the issue is fixed. Hooray!
Jan 13th 8:18pm