I bought two mattresses and the sales person told me these were the best Pastor and Ste...
GetHuman683955's customer service issue with Sears from January 2019
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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman683955's own words
I bought two mattresses and the sales person told me these were the best Pastor and Stern he also recommended the frame is where you can automatically we climbed with a remote. I have been so unhappy this whole time but I did not think it could be the mattresses because I spent so much money I thought I had the best! I asked asked my daughter how she was feeling because I also bought her the same mattress. She’s a young girl I didn’t think it even matter to her but I thought I would ask and she replied she can’t get any sleep. This was my first confirmation that there is definitely a problem. I have called customer service to no avail. I went into the one Sears store that still open in our area to no avail I am now on vacation and I realize what a difference when you sleep on a good mattress. I was thinking I already had arthritis and pains because I wake up feeling that way and go to bed feeling that way every night here not one pain!! I want out of these mattresses I have to return them or exchange them something but I need good nights rest and I want to get rid of all these aches and pains I am so upset that no one, has helped me and I am watching my ** -year-old daughter suffered too. I thought I was giving us both a great gift and meanwhile this has really hurt us for months and left a sleep less. * I need something done ASAP! This is not right or fair to spend thousands of dollars for nothing!
GetHuman683955 did not yet indicate what Sears should do to make this right.
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How GetHuman683955 fixed the problem
Nothing is fixed yet. There’s always a misunderstanding or miscommunication. This has been months and nothing is resolved.
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