I purchased my sears washer and extended Warrinity * ****. My washer broke. I reported...

GetHuman1892943's customer service issue with Sears from January 2019

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Top Tip from another customer
If you need to schedule service for a warranty claim you should call 888-203-9631
The issue in GetHuman1892943's own words
I purchased my sears washer and extended Warrinity * ****. My washer broke. I reported this and December * I was told part is being ordered. I was told part was on back order. I received ans email that sears wanted me to schedule a repair appointment I called I was told part on back order this was on December ** but I’d part was not in my January * I would be given a replacement and she was sending me a *** gift card via email Well today is Jan * and I called about replacement I was told I have to wait * more working days for sears to check with a different company for part I was told that also repairman would have to come out * more times to fix washer before I can get a replacement I was also told sears would reimburse me if I went out and rented a washer. I chose not to due to I have been lied to by sears reps After reading agreement the *-* time repair calls is under the Lemon agreement. It has been a month that I do not have a washing machine. I have to go to washateria ** miles away and spend ** week to do laundry. We have a new born baby in the house. Sears has let my whole family down. I am very disappointed. When the parts department seen part was not in why didn’t they already do a part research prior to my having to call and then something is done. Sears I need to wash clothes in my house. I trusted y’all two years ago when I purchased agreement you have my money. Earned interest on my money paid for agreement now you don’t want to honor your ageeement. At a time when Sears needs their loyal customers you are not being loyal to me.
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Customer service issue
Reported by GetHuman1892943
Jan 4th, 2019 - 4 mons ago
I have an issue with Sears too
Seen by 6 customers so far
Similar issue to 2567 others
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GetHuman1892943 started working on this issue
Jan 4th 1:59am
GetHuman1892943 indicated the issue is not fixed yet.
Jan 7th 3:05am
GetHuman1892943 indicated the issue is not fixed yet.
Jan 7th 3:08am