Dear SEARS REP:*On Saturday, Sept. **, a SEARS technician arrived at my Chicago condo t...

GetHuman-danngire's customer service issue with Sears from October 2018

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Dear SEARS REP:*On Saturday, Sept. **, a SEARS technician arrived at my Chicago condo to repair a leak in a dishwasher unit. He did a splendid job and was very helpful. He suggested I consider a coil cleaning of my refrigerator for $** since he was already on the premises. I agreed. He did a thorough cleaning of the coils and rolled the unit back into place. We both left.**Two days later, on Monday, Oct. *, I returned to the condo to find the refrigerator contents at room temperature (although the electric light inside still worked). I had to throw out the foods in the freezer and the other perishables. I contacted SEARS about this turn of events, and set up a follow-up appointment for between * and noon on Tuesday, Oct. *. Adam, a pleasant fellow, arrived and checked out the unit.**He reported that the "top bar" malfunctioned and would cost more than $*** for repair. I explained to him that the unit had worked perfectly up until the previous SEARS technician had cleaned its coils. After speaking with Adam, I declined to have the unit repaired for almost the cost of a brand-new SEARS fridge at the local Woodfield Mall. Adam said I owed $** for the standard diagnostic fee. I also declined, citing a conversation with a SEARS phone rep that the fee would be absorbed into subsequent repair bills, which, under the aforementioned circumstances, I thought should be zero, considering the obvious conclusion that if the previous technician hadn't directly caused the malfunction (not an illogical assertion), he at least should have checked to make sure the unit was in proper operational mode before signing off on the job.**I called Adam's supervisor, a pleasant fellow named Francis, He said I would still liable for the fee. So I said to him, from the consumer's point of view, I paid a SEARS technician $** to cause my refrigerator to cease functioning, then I owe another SEARS technician $** to inform me WHY my fridge is indeed malfunctioning -- without actually fixing anything. Is that about it? Francis said, "Yes." (Feel free to review any recordings of this conversation.)**I have used the SEARS repair SWAT team almost exclusively for the past ** years at my Chicago business condo and my house in Hoffman Estates, Ill. The contractors have been excellent custodians of my washer, dryer, hot water heater, kitchen appliances and other things I've undoubtedly forgotten.* *So, I am appealing to you to reasonably settle this issue. If I had known this was going to happen, I would never have let the first technician clean those coils. I can't imagine that SEARS technicians would want a reputation for leaving people's appliances in worse condition than they found them. **Dann Gire *** *** **********@***.com.**PS: I have previously sent this memo to

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Customer service issue
Reported by GetHuman-danngire
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1723 others
0 customers following this


GetHuman-danngire started working on this issue
Oct 16th, 2018 4:25pm

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