My complaint today is that I reached out to us years representative on an online chat t...

GetHuman-leahross's customer service issue with Sears from October 2018

9 views | 1666 similar | 0 following
Help with my Sears issue
First: share to improve GetHuman-leahross's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-leahross to get a Sears rep on the line!
Always use the GetHuman Phone to call Sears. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-leahross may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman-leahross's own words
My complaint today is that I reached out to us years representative on an online chat to help with a broken Kenmore vacuum I purchased from Sears store. This representative (Rinnie) gave me the contact number to another representative that was supposed to be able to help me set up a Home repair visit that my product qualifies for. The next person, Aaron Jackson online chat, told me no you don't get a home visit, you have to drive to a store with your product. I do not have my receipt from this purchase as it was almost a year ago, so no I can't take this product to the store and get it repaired for free. So I called customer service to see if anyone could help me and I was literally just transferred to four different people within five minutes and not a single one them could help me. Honestly it was so difficult to understand any of them because they could not speak English well that I'm not sure they were understanding what I was explaining. Now I've spent an hour and a half on the phone and online chat with Sears representatives and have gotten no where and still have a very expensive new broken vacuum. This has been the most frustrating years experience I've ever had and not a single representative gave me the same answer. I just need a new vacuum or mine fixed! It cost too much to just throw away. Someone please help me.

GetHuman-leahross did not yet indicate what Sears should do to make this right.

How GetHuman-leahross fixed the problem

We are waiting for GetHuman-leahross to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-leahross fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-leahross
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1666 others
0 customers following this


GetHuman-leahross started working on this issue
Oct 11th, 2018 1:33pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies