My complaint today is that I reached out to us years representative on an online chat t...

GetHuman-leahross's customer service issue with Sears from October 2018

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The issue in GetHuman-leahross's own words
My complaint today is that I reached out to us years representative on an online chat to help with a broken Kenmore vacuum I purchased from Sears store. This representative (Rinnie) gave me the contact number to another representative that was supposed to be able to help me set up a Home repair visit that my product qualifies for. The next person, Aaron Jackson online chat, told me no you don't get a home visit, you have to drive to a store with your product. I do not have my receipt from this purchase as it was almost a year ago, so no I can't take this product to the store and get it repaired for free. So I called customer service to see if anyone could help me and I was literally just transferred to four different people within five minutes and not a single one them could help me. Honestly it was so difficult to understand any of them because they could not speak English well that I'm not sure they were understanding what I was explaining. Now I've spent an hour and a half on the phone and online chat with Sears representatives and have gotten no where and still have a very expensive new broken vacuum. This has been the most frustrating years experience I've ever had and not a single representative gave me the same answer. I just need a new vacuum or mine fixed! It cost too much to just throw away. Someone please help me.
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Sears

Customer service issue
Reported by GetHuman-leahross
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1666 others
0 customers following this
Timeline
GetHuman-leahross started working on this issue
Oct 11th, 2018 1:33pm