Parts never delivered and now that store is closed. That store blamed the warehouse del...

GetHuman-keriwash's customer service issue with Sears from September 2018

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The issue in GetHuman-keriwash's own words
Parts never delivered and now that store is closed. That store blamed the warehouse delivery company, they said it's not their problem and now no one wants to take responsibility and my adjustable bed frame doesn't work. At this point I'm (almost) willing to buy what is needed to make it work since it's been over * months of phone calls. But I've never seen the part to describe it.*I would like someone to at least acknowledge me. The manager at the store that closed (Tucker in El Cajon) was the last manager I spoke with. The manager of the delivery warehouse - Juan Ochoa - never once returned a phone call or spoke with me when I called (I called at least ** times over a * week period). Finally they said I have to go through the Chula Vista store, and I haves spoken to workers there, and left voice mails, asking for a manager to call me, and no one has.*I think I have been more than patient.
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Customer service issue
Reported by GetHuman-keriwash
Sep 24th, 2018 - 4 mons ago
I have an issue with Sears too
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GetHuman-keriwash started working on this issue
Sep 24th, 2018 10:01pm
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Sep 24th, 2018 10:02pm