Wow I am setting here in amazement talk about the worst customer service ever. I purcha...

GetHuman1177266's customer service issue with Sears from September 2018

1 view
1489 similar
0 following
Help with my Sears issue
First: share to improve GetHuman1177266's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1177266 to get a Sears rep on the line!
Always use the GetHuman Phone tocall Sears. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1177266 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Tip from another customer
Depending on the installation type you should call into Sears to change, edit or make an installation. You can call (800) 497-4402
The issue in GetHuman1177266's own words
Wow I am setting here in amazement talk about the worst customer service ever. I purchased my*first new washing machine in ** years from Sears and was excitedly awaiting delivery. Well they just showed*up and lucky me I end up with the rudest MR “NO” to everything installer I have every dealt with. This man *looked mad the whole time he was here, everything was an issue he couldn’t hook the new machine water *because the valves looked corroded to him (Mind you he had no problem unhooking and taking out the old washing machine*guess he wanted his **.** removal fee so that was ok) he couldn’t unscrew on single wood ***** on the floor that was holding *a little spacer I even said you have a screwdriver I can do that and he told me no he doesn’t have a screwdriver and not part of his*job the list goes on, but you get the point..**SO here I set with a washing setting in the middle of my kitchen not installed that I just purchased and part of that sales*agreement was the installation which is **.** granted I caught a sale and that was part reduced price but without the deal*I would have shopped somewhere else… Did I get my installation NO, what I got was a bad attitude delivery man that refused*to do anything other than dump the product off on me.**I am ** years old I guess Sears expects me to hook that all up and slide a **** lb washer in by myself because *the installer is long gone.. Thank goodness I just called my son which just came over and spent part of his workday fixing what*Sears was supposed to be doing. He is livid as well, he kept saying they just left it like this.. Oh BTW there was nothing *wrong with my plumbing It is all hooked and there are no leaks etc..**At this point I am tempted to tell you come get the dang thing I want a refund but I do like the washer.. *But one thing for sure I want you know whoever this delivery man is, he shouldn’t be representing your business…**Guess next time I will know better than to use Sears. **Thanks*Patsy York****** E. Ranchette Rd.*Inola Ok *********-***-****
GetHuman1177266 did not yet indicate what Sears should do to make this right.
I have an issue with Sears too
How GetHuman1177266 fixed the problem
We are waiting for GetHuman1177266 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sears email you?
This email address isn't valid
Follow this issue
See how GetHuman1177266 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1177266
Sep 21st, 2018 - 6 mons ago
I have an issue with Sears too
Not resolved
Seen by 1 customer so far
Similar issue to 1489 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1177266 started working on this issue
Sep 21st, 2018 6:39pm