Wow I am setting here in amazement talk about the worst customer service ever. I purcha...

GetHuman1177266's customer service issue with Sears from September 2018

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The issue in GetHuman1177266's own words
Wow I am setting here in amazement talk about the worst customer service ever. I purchased my*first new washing machine in ** years from Sears and was excitedly awaiting delivery. Well they just showed*up and lucky me I end up with the rudest MR “NO” to everything installer I have every dealt with. This man *looked mad the whole time he was here, everything was an issue he couldn’t hook the new machine water *because the valves looked corroded to him (Mind you he had no problem unhooking and taking out the old washing machine*guess he wanted his **.** removal fee so that was ok) he couldn’t unscrew on single wood ***** on the floor that was holding *a little spacer I even said you have a screwdriver I can do that and he told me no he doesn’t have a screwdriver and not part of his*job the list goes on, but you get the point..**SO here I set with a washing setting in the middle of my kitchen not installed that I just purchased and part of that sales*agreement was the installation which is **.** granted I caught a sale and that was part reduced price but without the deal*I would have shopped somewhere else… Did I get my installation NO, what I got was a bad attitude delivery man that refused*to do anything other than dump the product off on me.**I am ** years old I guess Sears expects me to hook that all up and slide a **** lb washer in by myself because *the installer is long gone.. Thank goodness I just called my son which just came over and spent part of his workday fixing what*Sears was supposed to be doing. He is livid as well, he kept saying they just left it like this.. Oh BTW there was nothing *wrong with my plumbing It is all hooked and there are no leaks etc..**At this point I am tempted to tell you come get the dang thing I want a refund but I do like the washer.. *But one thing for sure I want you know whoever this delivery man is, he shouldn’t be representing your business…**Guess next time I will know better than to use Sears. **Thanks*Patsy York****** E. Ranchette Rd.*Inola Ok *********-***-****
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Sears

Customer service issue
Reported by GetHuman1177266
Sep 21st, 2018 - 6 mons ago
I have an issue with Sears too
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GetHuman1177266 started working on this issue
Sep 21st, 2018 6:39pm