How can you say fixed? when now an additional complaint about delivery and non-installation of icemaker after I called before delivery and Sears rep assured me it would be installed.

GetHuman-grimsted's customer service issue with Sears from August 2018

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The issue in GetHuman-grimsted's own words
have discounts applied and they did not register ... online order does not reflect LABORDAY **% discountAND ADDITIOANL DISCOUNT for sears card OR bonus discount. *TRIED to speak to sales representative BUT ISSUE WAS NOT RESOLVED.**I DO NOT want to cancel order because my tenant badly needs fridge by Monday.*No one called me back as stated, so I let order go through, but now I want refund of discounts amounts**Please phone ***-***-*****NEED TO TALK TO REP
Sears will make good on the advertised discounts now with a refund!*And now want Sears to install icemaker they said would be installed on delivery at no extra charge!
Many years Sears customer, and purchased fridge and stove for same rental house last March!
Yes, I ordered a Kenmore fridge from Amazon, when they said it would come sooner and then they delayed as well. So now that my Sears order for a Monday delivery went through, I've cancelled the Amazon order, and only hope Sears will make good on the advertised discounts!
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Sears

TopFreezer ** cu ft fridge for tenant apt
Customer service issue
Reported by GetHuman-grimsted
Aug 23rd, 2018 - 4 mons ago
I have an issue with Sears too
Fixed
Seen by 20 customers so far
Similar issue to 1192 others
0 customers following this
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GetHuman-grimsted started working on this issue
Aug 23rd 8:21pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 23rd 9:49pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 23rd 9:49pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 23rd 9:50pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 23rd 9:50pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 23rd 10:04pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 24th 9:50pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 24th 9:50pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 24th 9:51pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 27th 1:09am
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 27th 1:09am
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 27th 1:10am
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 28th 3:06pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 28th 3:06pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 28th 3:07pm
GetHuman-grimsted indicated the issue is not fixed yet.
Aug 28th 3:09pm