When did a service contract become necessary when there is a warranty?

GetHuman704301's customer service issue with Sears from May 2018

Help with my Sears issue
The issue in GetHuman704301's own words
I am trying to get some compensation for the loss of a refrigerator compressor that was supposed to work for ** years. ... The compressor has gone out on our Kenmore refrigerator after owning it for approximately ** months. We have been trying to get it fixed for * months with several repair calls. After the last service call we were told by the repairman that the new compressor he had put in was also not working and that he thought there was something fundamentally wrong with the system and that another new compressor wouldn't last very long either. This refrigerator had a ** year warranty on the compressor. Apparently they cannot fix the refrigerator so that the compressors will work so I feel that we should be compensated more than $*** they are offering. The refrigerator cost us $**** initially.
We have already been very patient with Sears in dealing with this issue for * months, and it looks if this issue could go on forever if we let it. It is time to be done with this issue.
They could make this right by reimbursing us at least half of what we paid for the refrigerator.
We have had Sears appliances for over ** years. We trusted them to be fair and stand behind their products.
We have called and talked to representatives already. They have offered to refund us what we paid in repair calls but nothing for the loss of an almost new refrigerator.
I have an issue with Sears too
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Sears

Sears Kemore French door refrigerator.
Customer service issue
Reported by GetHuman704301
May 21st, 2018 - 6 mons ago
I have an issue with Sears too
Fixed
Seen by 24 customers so far
Similar issue to 131 others
0 customers following this
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Timeline
GetHuman704301 started working on this issue
May 21st 3:21pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 5:20pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 5:25pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 5:29pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 5:29pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 5:46pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 5:47pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 5:58pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 6:22pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 6:23pm
GetHuman704301 indicated the issue is not fixed yet.
May 21st 6:24pm
GetHuman704301 indicated the issue is not fixed yet.
May 22nd 4:22pm
GetHuman704301 indicated the issue is not fixed yet.
May 22nd 4:24pm
GetHuman704301 indicated the issue is not fixed yet.
May 22nd 4:26pm
GetHuman704301 indicated the issue is not fixed yet.
May 22nd 4:27pm
GetHuman704301 shared this issue with others over email
May 22nd 4:27pm
GetHuman704301 indicated the issue is not fixed yet.
May 23rd 6:04pm
GetHuman704301 confirmed the issue is fixed. Hooray!
May 24th 4:22pm
GetHuman704301 indicated the issue is not fixed yet.
May 24th 4:23pm