I purchased three air filters for my refrigerator in March. I bought extra to avoid the...

GetHuman-swcoker's customer service issue with Sears from May 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-swcoker's own words
Get credit for two filters since my refrigerator died. ... I purchased three air filters for my refrigerator in March. I bought extra to avoid the trip into town when I needed another one. My refrigerator died May **. I’m looking at having to replace it so I tried to return two of air filters but was refused because it had been more than ** days. I asked if anyone could override the transaction but was told no. I know I won’t be buying the same model of refrigerator so I don’t need these. Can you help me get a credit?*Just as a side note when we called Sears about a service for the refrigerator we were told it would be three weeks before anyone could come out. We are so disappointed in Sears. Thank you.
I only purchased extra to save a trip into town later. No one knew the fridge would die so soon. It is only * years old. Sears wouldn’t send anyone to look at the fridge for three weeks. So frustrating.
I would like to return two air filters to the store and get credit. I have tried to return them but was told it had been over ** days and no one could help me.
I’ve always used Kenmore appliances but I am frustrated that they don’t last and getting service is almost impossible.
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Sears

Air filters for kenmotevelite refrigerator
Customer service issue
Reported by GetHuman-swcoker
May 19th, 2018 - 6 mons ago
I have an issue with Sears too
Fixed
Seen by 10 customers so far
Similar issue to 660 others
0 customers following this
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GetHuman-swcoker started working on this issue
May 19th 8:30pm
GetHuman-swcoker indicated the issue is not fixed yet.
May 20th 1:22am
GetHuman-swcoker indicated the issue is not fixed yet.
May 22nd 12:45pm
GetHuman-swcoker indicated the issue is not fixed yet.
May 22nd 12:51pm
GetHuman-swcoker indicated the issue is not fixed yet.
May 22nd 10:01pm
GetHuman-swcoker indicated the issue is not fixed yet.
May 23rd 12:55pm