Customer called for service on Kenmore washer and was advised by service tech to replac...

GetHuman-annavarg's Refunds and returns issue with Sears from April 2018

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The issue in GetHuman-annavarg's own words
Customer called for service on Kenmore washer and was advised by service tech to replace both stacking washer and dryer. Order placed on February * with delivery and installation scheduled February *. Sears online cancelled and rescheduled for March * with no explanation. March * delivery and March * deliveries also canceled without reasonable explanation. A partial delivery was received on March ** but team was unable to install because the stacking kit and conversion kit were not on the truck. Customer had to order items in store. Finally, delivery team returned on April ** to install the appliances but could not do so because dryer was a gas unit not electric. Customer solutions refuses to return or exchange because purchase date was ** days prior. Appliances were left stacked in the middle of the kitchen where they pose a hazard and cannot be installed. This is unacceptable!!!

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Refunds and returns issue
Reported by GetHuman-annavarg
Apr 27th, 2018 - 5 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 2491 others
1 customer following this


GetHuman-annavarg started working on this issue
Apr 27th, 2018 3:41pm
GetHuman-annavarg shared this issue with your circles on Google+
Apr 27th, 2018 3:41pm

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