I tried to order from Sears on line. I entered one item in one color and it was difficu...

GetHuman627477's Complaints issue with Sears from April 2018

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Help with my Sears issue
Before contacting them, items GetHuman627477 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
GetHuman627477's next move: have a Sears rep call.
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The issue and preferred resolution, in GetHuman627477's own words:
I tried to order from Sears on line. I entered one item in one color and it was difficult to go back and order the same item in another color. I went to check out and entered my email address. It said enter the code here and we will send a p***word to your email. An hour later and after * tries and only getting a search engine page I called. I got Mae, who barely spoke English. ** minutes on the phone, I ordered two pairs of pants. I spelled my name slowly, several times, same with my address and credit card number. She said my credit card was no good. I asked to speak to a supervisor ... they were all in a meeting. She said the computer was down. She told me to call back. I said have a supervisor call me back. No one has called, you wonder why you are going out of business. Laurel Hirkala *****@***.com
I trust that Sears will make this right and come up with a resolution that is fair.
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Sears

Complaints issue
Reported by GetHuman627477
Apr 25th, 2018 - 3 mons ago
I have an issue with Sears too
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Seen by 2 customers so far
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GetHuman627477 started working on this issue
Apr 25th 1:33pm