I haven't received my monthly fragrance this month and I'm wondering why?

GetHuman1941492's customer service issue with ScentBird from January 2019

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The issue in GetHuman1941492's own words
The problem: I haven't received my monthly fragrance this month and I'm wondering why?
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ScentBird

Customer service issue
Reported by GetHuman1941492
Jan 11th, 2019 - 9 mons ago
I have an issue with ScentBird too
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Seen by 8 customers so far
Similar issue to 1803 others
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Timeline
GetHuman1941492 started working on this issue
Jan 11th 2:19am