How do I cancel my subscription on ScentBird?

In a nutshell: Scentbird subscribers in the US, Canada, and UK receive an 8ml designer scent each month, with about 120 sprays per bottle. There is also a Candle Club available in

Introduction

Scentbird subscribers give users access to a full catalog of designer scents available only in the US, Canada and the UK. You pick a scent and receive an 8 ml bottle each month. The bottle holds about 120 sprays which should last until your next subscription item, delivered at the times indicated during the subscription process. Scentbird also offers a new Candle Club subscription along with the designer scents but this service is currently only available in the US and Canada. Are you thinking of canceling your subscription with Scentbird? Read this guide for the detailed steps.

Email the Customer Experience Team

Subscribers who want to cancel the automatic renewal of their fragrance subscription should email customer service. Note that canceling your fragrance subscription automatically terminates your candle subscription as well. However, canceling your candle subscription doesn't terminate your fragrance subscription. Check the next step if you wish to cancel just the candle subscription.

Log In to Your Account

Go to Manage Subscription

Tap Candle

Tap Cancel Subscription

If your order hasn't been processed, Scentbird will offer you a refund. You can no longer return the item for a refund once received. Damaged items can't be refunded but can be replaced.

If you made a term commitment (3, 6 or 12-month subscription), the cancellation will only take effect after the subscription term. You'll continue receiving the shipments until the end of your term.

Note that subscribers also get the option to downgrade their plan. You may stop the automatic renewal of your plan or go back to a month-to-month plan. You can downgrade by contacting the Customer Support team.

Conclusion

Subscription cancellation requests are processed within seven business days. Gift subscriptions can't be canceled and no refund will be offered. If the item you received for your subscription is defective or damaged, you have up to 30 days to return it and get a replacement. You can expedite the replacement process for subscription items by attaching a photo of the damaged item. An example of a damaged subscription item is when it has leaked in transit. Do you still have other concerns about the cancellation of your Scentbird subscription? Please don't hesitate to contact Scentbird Customer Support.

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