Can I return my ScentBird subscription and get a refund?

Introduction

If you've received a Scentbird subscription box and want to return it to get a refund, it's important to learn if it's possible to do so. The following information can help you determine whether you can return it and if you'll be able to get your money back.

Go to the Scentbird Website

Visit the Scentbird website.

Locate the About Section

Scroll all the way down the Scentbird website to find the "ABOUT SCENTBIRD" section. You'll find it below the "DISCOVER" section.

Find the Help Link

Locate the white "Help & Support" link within the "ABOUT SCENTBIRD" section. It should be directly below the header and above the "About Us" link.

Visit the "Scentbird Help Center"

Click on "Help & Support" to go to the "Scentbird Help Center." It says "Scentbird Help Center" at the top, above "Need a quick answer? You've come to the right place."

Find the Relevant Box

Since you want to return your Scentbird subscription box and get a refund, look for the "Returns" box on the "Scentbird Help Center" page. It should be below "Shipping & Tracking," making it the last box in the column of boxes.

Go to the "Returns" Page

Click on the "Returns" box to go to the "Returns" page.

Locate the Subscriptions Order Topic

Browse the page for the question that says "What is your return policy for subscription orders?"

Go to the "What is your return policy for subscription orders?" Page

Click on "What is your return policy for subscription orders?" to go to the page of the same name.

Read the Page

Read Scentbird's "What is your return policy for subscription orders?" page for information about the policy. Please note that it says "Scentbird subscription items are non-refundable and can't be returned." If you still need assistance, please continue reading.

Write to Scentbird Customer Support

If you want to reach out to Scentbird, note that they don't currently have a customer support phone number, so you'll have to contact them through alternative means if you need assistance or information.

When you're writing your message, make sure you're thorough in your explanation about why you want to return your item and why you believe you should get a refund. If possible, include pictures and/or screenshots that can serve as documentation.

Review and Send Your Message

Review your message before sending it. Make sure what you wrote is honest and thorough and that you've included all applicable documentation to back up your message. When you've finished reading it over, send it to the Scentbird customer support team.

Conclusion

Although Scentbird doesn't currently allow for returns of their subscription items, it may be beneficial to reach out to their customer support team. They can answer your questions and provide helpful information that you can utilize moving forward.