I am paying for a subscription for my fiance and they're taking money out of my account...

GetHuman-eugenebu's customer service issue with ScentBird from August 2018

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The issue in GetHuman-eugenebu's own words
I am paying for a subscription for my fiance and they're taking money out of my account but yet she haven't received one ounce of perfume and it's been * months I would like to know what's going on and if I can't find out what's going on I would like my money returned to my account the subscription is under Frances Cole just don't make any sense you don't have an account number didn't even give her a tracking number but they have my information and don't issue out there's can someone help me
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Customer service issue
Reported by GetHuman-eugenebu
Aug 10th, 2018 - 7 mons ago
I have an issue with ScentBird too
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GetHuman-eugenebu started working on this issue
Aug 10th, 2018 10:47pm