I bought the model DV**H****EW*A* dryer in July or August ****. On August **, the drum...

GetHuman3465542's customer service issue with Samsung from August 2019

Help with my Samsung issue
The issue in GetHuman3465542's own words
I bought the model DV**H****EW*A* dryer in July or August ****. On August **, the drum of the dryer would not spin. A technician came out today and informed me that the motor has gone bad. I bought this unit brand new so this was a new motor that should have listed at least ** years if not ** years. The cost to replace this motor is $***.**. Can you replace*repair this since this is an obvious defect with the motor? Is there any remedy that you will provide.

GetHuman3465542 did not yet indicate what Samsung should do to make this right.

How GetHuman3465542 fixed the problem
Go through a private company to fix the problem and send the work order to Samsung. Or call Samsung to send a company to look at your problem Samsung does not promise a reimbursement for the repair —only that they will review the order and make a decision whether compensation is warranted.
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Samsung

Customer service issue
Reported by GetHuman3465542
Aug 22nd, 2019 - 2 years ago
Fixed
GetHuman3465542 shared how to fix
Seen by 7 customers so far
Similar issue to 4171 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman3465542 started working on this issue
Aug 22nd, 2019 2:44pm
GetHuman3465542 confirmed the issue is fixed. Hooray!
Aug 25th, 2019 4:44pm
GetHuman3465542 confirmed the issue is fixed. Hooray!
Aug 25th, 2019 5:24pm