I have owned many Samsung appliances including several excellent TVs over the years so...

GetHuman-rickkman's Repair Request issue with Samsung from June 2019

Help with my Samsung issue
The issue in GetHuman-rickkman's own words
I have owned many Samsung appliances including several excellent TVs over the years so when we finally remodeled our **** kitchen, we wanted the best. We chose all Samsung appliances including a dishwasher, microwave, refrigerator, and range. All went well until about ** months later., * months after the warranty was complete. My wife left a plastic microwave cover on the smith top surface. The burner was off but the surface was still hot. The smooth top cracked within minutes. I called Samsung but was informed that the warranty was up and they could not help us. We tried to live with the one cracked burner but the crack has spread to two burners and it is now unsafe to use. I called for a repair and was told to replace the smooth top would be at least $***. Since the range was purchase new for $*** that make no sense. *I decided to write one last time to ask for your help on fixing the smooth top on our range. It was not abused, the range is lightly used, and nothing has ever been dropped on it. I even sent Samsung a picture of the plastic Microwave cover that caused the crack. *Would you please reconsider and replace the smooth top. I truly believe that it should not have failed and it should be fixed. *Thank you *Sincerely Richard DeClue

GetHuman-rickkman did not yet indicate what Samsung should do to make this right.

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Samsung

Repair Request issue
Reported by GetHuman-rickkman
Jun 24th, 2019 - a year ago
Fixed
Seen by 3 customers so far
Similar issue to 3575 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman-rickkman started working on this issue
Jun 24th, 2019 6:10pm
GetHuman-rickkman confirmed the issue is fixed. Hooray!
Jun 27th, 2019 10:21pm
GetHuman-rickkman confirmed the issue is fixed. Hooray!
Jun 28th, 2019 10:08pm

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