Samsung Customer Service Issues

I purchased a waterproof watch for my spouse as a gift, and unfortunately, it stopped functioning less than a year later. Despite it being covered by a warranty, I encountered challenges dealing with Samsung's representatives in arranging repairs. Initially, when we called to request the repair while it was still under warranty, upon receipt, Samsung claimed it was not covered anymore. After a back-and-forth, the watch was returned but malfunctioned shortly after. Samsung assured us the second repair would be linked to the initial one, however, we were shocked to receive a bill for double the watch's cost. Dealing with the agents was frustrating as they argued the first repair was a "courtesy" and blamed water damage on a waterproof watch. Despite numerous calls, the issue remains unresolved. A supervisor did promise to call back, but I missed the call due to no caller ID. Efforts to contact Samsung through Facebook have not yielded any results yet.

I purchased a waterproof watch for my husband as a gift, but it stopped working within a year. Despite being under warranty, Samsung has made repairs difficult. Initially, when we ordered the repair, Samsung claimed it was out of warranty upon receipt. After the first repair, the watch malfunctioned again, and Samsung said the second repair would be covered, only to later bill us double the watch's cost. Samsung's agents have been unhelpful, attributing the issues to water damage on a waterproof watch and claiming the first repair was a courtesy. Despite numerous calls and attempts to resolve this, including reaching out on Facebook, we have not received satisfactory assistance. I tried to speak with a supervisor but missed their call due to no caller ID. A callback was promised, but I have yet to hear from Samsung. Ticket Number: [redacted], Model Number: SM-760NDAAXAR, Serial Number: R5AK105E52J, Product: Gear S3 Frontier Smart Watch - not holding a charge.

My washing machine has been malfunctioning for nearly three weeks. After contacting Samsung for repair, a technician initially suggested running a self-clean cycle. However, upon inspection, it was discovered that there was another issue with the washer basket, causing a loud noise. Parts needed to be ordered, resulting in multiple rescheduled appointments. On the day of the next appointment, there was no technician. After contacting customer service, I was informed that the appointment was moved due to a delay in ordering the necessary part during the previous visit. Eventually, technicians arrived to replace the inner basket, but after their departure, water leaked into my living room during the first use. Despite requesting a supervisor to rectify the situation promptly, I was told to wait until Wednesday for another visit. The service experience has been highly disappointing, and I urgently need a resolution.

Dear Sir/Madam, I am writing to address issues with my double door Samsung refrigerator. The lower portion is not cooling properly, and there is water leakage from the upper part. Despite a service maintenance visit on 31/03/[redacted] (SR Number#[redacted]) where the sensor was repaired initially, the problem persists due to a molding issue, considered a manufacturing defect. I have been a loyal Samsung customer for many years and trust the brand for its quality and service. Having purchased the refrigerator on 06/03/[redacted] (Serial No#09114ZACB00779A), it is disheartening to encounter such an issue so early on in its usage. I kindly request assistance in either replacing the product or guiding me to where I can exchange it. I appreciate your prompt attention to this matter. Best regards, Sachin Dev

I have had a concerning experience with Samsung regarding a defective TV under warranty. Despite reaching out to specialists and supervisors, the responses have been evasive and unhelpful, with excuses about connections causing issues. The level of customer service has been disappointing and unprofessional, making me reluctant to consider Samsung products in the future. In hindsight, I regret not researching more thoroughly before purchasing, as I have since learned about common internal cracking problems with their TVs due to temperature changes. Overall, my interactions with Samsung have left me dissatisfied with both their product quality and customer service standards.

I pre-ordered the Samsung S10 and received the phone along with a $50 credit and free earbuds as part of the promotion. Unfortunately, the phone was faulty and had to be returned. Upon ordering a new phone, the promotion had ended, but Samsung Customer Service assured me I could keep the earbuds and made a note on my account. Although the refund for the initial phone arrived two months later this week, I was unexpectedly charged for the earbuds. Despite contacting customer service, they informed me they were unable to assist with the issue. Dear Customer, We have successfully processed the return for your Samsung Galaxy S10 128GB (Unlocked) from order #DY2SQF0SA, ensuring a refund of $[redacted].10. Please anticipate the amount to be credited back to your original payment method within four business days. Kindly be aware that the returned item was part of a promotional package that included other items from your order. The refund summary provided details any adjustments applied to your refund. Thank you for your patience. Warm regards, The Samsung Customer Service Team

I had to wait over 10 days for this appointment. Originally scheduled for a Friday, I was informed they don't work weekends. I had to take a day off work, expecting a 9-10am call for the technician's arrival, but they called at 3pm, claiming they had come earlier and left without notice. They offered a Saturday appointment two weeks later, contradicting the no-weekend policy. After pointing this out, they agreed to a Tuesday appointment after 4pm. However, the technician called at 9am on Tuesday, saying they would arrive between 3-3:30pm, causing my husband to leave work early. This experience, along with a previous faulty washer purchase, has left me extremely dissatisfied. As a Samsung user, I had hoped for better service, but now I'm contemplating switching brands due to these issues.

I recently experienced a frustrating situation with Samsung regarding a faulty TV. After my original TV stopped working, Samsung offered to send a replacement, which took six weeks to arrive. However, the replacement TV was reconditioned and had sound issues. When I contacted Samsung, they suggested restarting the process, but I requested a refund instead. They directed me to case management and asked me to call back later. However, when I made the follow-up call, I was put on hold for three hours, only to be disconnected by Samsung. I am now unsure of how to proceed as I am currently out of $[redacted].

I am looking for the correct address and phone number for Samsung to file a small claims lawsuit against them on May 28, [redacted]. If I do not receive a response, I will use Samsung America Headquarters at [redacted] North 1st Street, San Jose, California, USA, [redacted], and the sub address of Samsung Corporate Offices at 85 Challenge Rd., Ridgefield Park, New Jersey, 07[redacted]. Their telephone number is [redacted]. I will be filing this claim from Altamont, NY [redacted] and need the accurate Samsung contact details. I am filing on behalf of my mother, D.B., at [redacted], because Samsung promised a free replacement convection stove that they no longer have parts for. Despite waiting two weeks, they have now backed out citing "low inventory". My mother, who is 84 years old, had to purchase a KitchenAid toaster oven for $[redacted].99 as a temporary solution, as promised in 30 days, and also paid $87.00 for a Samsung repair person who took her money knowing there were no parts available. I am taking legal action on her behalf, alleging fraud by the company, and demanding the replacement stove they promised. I am prepared to meet a Samsung attorney or representative in court to seek justice for her.

I have a ticket number to reference, [redacted], for all communication with Samsung about my service. I was promised a replacement convection stove, which now seems they ran out of. They offered me $[redacted].00, which I declined. My 84-year-old mother paid $87.00 to an authorized service dealer for a call where they didn't have the parts. Samsung initially agreed to provide a new stove in 30 days, so my mother purchased a Kitchenaid toaster oven. However, now they are changing terms, offering a depreciated value of $[redacted]. My mother spent that on the service call and the toaster oven. I feel deceived. I intend to take this to small claims court and would like the correct contact information for Samsung for the forms.

I recently purchased the Samsung A10 phone on either the 12th or 13th of May, which unfortunately was stolen on the 20th of May. Luckily, I had the Find My Phone feature enabled and was able to track it in almost real-time. I used this feature to lock my phone and then decided to wipe all the data to protect my information. However, while the tracking was ongoing, the individuals who stole the phone not only wiped the data but also deleted my Google and Facebook accounts, leading to the termination of the tracking feature. I was frustrated with the lack of warning before such actions were taken. When I contacted customer support, they claimed it was a factory reset, but the lack of clarity in the process is concerning. I am now waiting for further assistance from the company. Hopefully, this issue will be resolved soon.

I purchased a Samsung digital inverter refrigerator for 1.5 lac PKR. Unfortunately, the fridge stopped cooling after three months. I reached out to the customer service and a technician visited, promising to return the next day to fix it. However, he didn't show up. I was informed that the parts needed are not available in Pakistan and have to be ordered from abroad, which will take around 2 weeks. Currently, during the hot Ramadan season with frequent power outages, I am extremely frustrated. I went to a Samsung retail store hoping for help, but the salesperson was rude to me. The lack of service and support from Samsung Pakistan after investing in their products has left me very disappointed and distressed. I'm facing spoiled food and unbearable heat due to the non-functioning fridge. I hope Samsung can address this issue promptly.

I recently bought a Samsung Refrigerator (Model: RF28JBEDBSR/AA Serial: 07Y843BK900106H), which is still under warranty. The ice maker has experienced issues twice, requiring service technician visits. The third-party service provider, TEKNITON, canceled last minute due to a part without inspecting the fridge. It's frustrating to be without ice for two weeks with multiple rescheduled appointments. Confusion arose when we received conflicting calls for today and June 10th appointments. This poor customer service experience should be shared with corporate. I'm hesitant about purchasing Samsung products again in the future. Details can be found in our account under Jennifer/Juan Luera for further review.

Dear Sir, I am a Samsung customer who purchased a Samsung AC on March 26, [redacted], with the model number AR18 KV5HBWKNNA. Regrettably, the gas has depleted, causing the cooling function to cease. I contacted the customer care department on May 22, [redacted], and your service team visited my home on May 24, [redacted]. They confirmed the gas had completely run out. They assured me of a replacement on the following day, May 25, [redacted]. However, as of today, June 3, [redacted], the promise remains unfulfilled. My complaint number is [redacted]. The delay is causing significant discomfort during this intense summer, especially for my children. I urge you to address this matter urgently. Sincerely, [Your Initials]

My TV suddenly turned off, and Samsung provided me with a contact number. Unfortunately, when I called, the customer service representative told me she couldn't service my TV because of other priorities. It's been nearly a week now without a working TV. I've experienced multiple issues, including a repair person who couldn't fix the problem and left abruptly. Even after sending photos to Samsung, they seemed surprised by the situation described in the service ticket. This TV was quite expensive and only a year old. Feeling frustrated that Samsung isn't standing by its products. Having to argue over the phone just to go through the process again is exhausting. If this isn't resolved soon, I'm considering reaching out to my local news station to share my experience, cautioning others about Samsung products. I may also take to social media to voice my concerns. It's frustrating to have to miss work to accommodate Samsung when it's their product that's faulty. I'm deeply disappointed and doubt I'll purchase from Samsung again.

I had a terrible experience with the Samsung online store in India. The customer care support was non-existent. In my opinion, Samsung's customer service is the worst I have ever encountered. I placed an order for a Samsung A50 mobile phone on shop.samsung.com and requested early delivery, but despite contacting Samsung customer care over 20 times for more than 5 hours, they were of no help. They insisted on delivering only on or before the scheduled date. Despite my efforts, Samsung failed to deliver my product on time, causing a delay of 2 days. This experience has made me question Samsung's customer service and delivery efficiency. Considering the delay and lack of responsiveness, I am now unsure whether to recommend Samsung or REDMI to my friends. Samsung needs to take responsibility for the delayed delivery and compensate for the inconvenience caused.

I am extremely disappointed with the poor quality of the Samsung J7 Pro phone I purchased. Within two years, a black spot has appeared on the screen that keeps expanding. I find it unacceptable that I now have to pay ₹[redacted] for a screen replacement when I paid nearly ₹[redacted] for the phone, assuming it was of high quality. It is disheartening to see the deteriorating screen quality, and I demand a replacement at no cost. If action is not taken promptly, I will escalate this matter to the appropriate authorities, including Mr. Narendra Modi through the PM Portal. Samsung needs to address these issues to uphold customer trust and respect the hard-earned money of Indian consumers. I expect a swift resolution to this urgent matter. Manish A. 6, Shastri Nagar, In front of Saibaba Temple Ratlam [redacted] [redacted] (MP) India Cell: [redacted], [redacted]

I purchased a white Samsung French door refrigerator on June 6, [redacted], with a delivery date set for June 19 or later. As my current refrigerator is not working, this delay is causing significant hardship as I am handicapped and struggle to replace spoiled food in the heat. Despite explaining my situation to multiple customer service agents, I have been informed that special orders take extra time. The two-week wait is proving to be a bit too long, and there are no guarantees on the delivery date. I am hopeful that there could be some assistance in expediting my order to alleviate this difficult situation. Thank you, Susan.

I won a watch on the Samsung Rewards app, but have not received a confirmation email. Despite calling and being told they opened tickets, nothing has been resolved. As a long-time Samsung customer, I am disappointed. Winning something was exciting, but claiming my prize has been difficult. I feel like I'm being treated like a liar and don't feel the need to prove I won. While the watch would have been nice, it's not essential. My phone contract is ending soon, and I am considering switching to Apple due to this experience. I've reached a point of frustration. I will no longer use Samsung Pay. This situation has resulted in losing a customer, and I will not recommend Samsung.

I recently won a watch on the Samsung Rewards app. However, I have not received a confirmation email. Despite reaching out and being informed that they have opened tickets, the issue remains unresolved. As a loyal Samsung customer, winning something exciting should have been a positive experience, not marred by the difficulty in claiming my prize. Feeling doubted and treated like I am being dishonest is disheartening. While the watch would have been a nice addition, the experience has left me considering switching to an Apple phone when my contract is up. I am incredibly disappointed with the customer service from Samsung, and I am contemplating discontinuing the use of Samsung Pay. This entire situation has been frustrating and disappointing.