I owned a samsung washing machine that was recalled due to safety concerns - model * SW...

I owned a samsung washing machine that was recalled due to safety concerns - model * SW**SPWIP*XSA. *My *st contact was with 'MEL' on ********. He emailed me relevant resolution paperwork for me to fill in & return so pick-up of machine could be organised & refund could be paid to me. I included my bank account details for direct deposit of refund. I was told that start to finish, this whole procedure would take ** days.*No one called to arrange pick-up of machine & after endless phone calls to customer service I finally got machine picked up ********!!*After looking at paperwork given to me by DB SCHENKER driver when he picked up machine- it shows a date of ******** not ********. So therefore I am left to believe that this order for collection was just discarded back on ******** & only after my constant calling did something finally get done& machine picked up ** days later! *After calls to customer care day after day I am now being told that I have to wait another ** days for my agreed upon refund to be credited to my account.*THIS IS NOT GOOD ENOUGH. I was told that within ** hrs of machine being collected that I would have refund in my bank account.*I am spending upwards of $** at laundromat weekly & was offered $** in compensation for not having a washing machine to use-at no fault of my own.*Samsung's inferior product has cost me much anxiety & stress & money. We are a family with * children so tell me what am I supposed to do regarding washing of their clothes for school etc?*I want someone to call me on my mobile please ********** & someone with the authority & knowledge of their job to arrange my refund into my account within the next **hrs as assured right from the beginning. *First an inferior product & now well below par customer service.**SIMON SHAW