I have been waiting on a resolution for over a month regarding receipt of a gift card o...
GetHuman-kingbope's complaint issue with Samsung from March 2019
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The issue in GetHuman-kingbope's own words
I have been waiting on a resolution for over a month regarding receipt of a gift card or new ear buds. My issue has been escalated over *x's through numerous case managers and a supervisor and he no resolution. I was promised call backs, tracking number for the merchandise, etc and all I have received is an explanation of "Please allow *-* business days for an update" for over a month. This has been a horrible and disappointing experience as a customer. Some of the staff advised me that there was nothing more that they could do and I should be patient and wait. Well, I have been extremely patient with no sense of urgency on Samsung's part. It is very frustrating that I have to continue calling to follow up on numerous ticket numbers to reach a dead end. I requested an address for the corporate and was told to allow the Case Managers to handle it. Again horrible service with no resolution.
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