I have been waiting a year getting the run around on a exchange for a tv, they now have...

I have been waiting a year getting the run around on a exchange for a tv, they now have set up to get a refund because they ran out of product. They have now picked up my tv as a buy back, but has yet to send me my refund. At this point i feel it is stealing as if i were to go into a samsung store and take a tv without paying i'd be stealing. I have tried for *** days litterally to get this in motion, just to get this far. To have my tv practically stole from me by samsung. This is completely unacceptable, as i had just had a baby when i started my claim. I haven't been able to enjoy my first time being a mother not to mention my first child as ive litterally had to call every day because they never call you back ever! I really need something done about this as im not the first person samsung has done this to. Its at the point where im debating Court. Please contact me back at sarasimon****@ gmail.com*Or **** *** ******Thank you, * I would really appreciate it!*Sara simon