Samsung Customer Service Issues

Hello, I am experiencing an issue with my Samsung Galaxy Light. After charging my phone and turning it off to save battery, upon reboot, it gets stuck at the boot-up screen displaying the Samsung logo and T Mobile. Despite trying to reset and clear the cache, the problem persists, with the phone freezing and not progressing to the home screen. I attempted a factory reset, which also failed, resulting in the phone being stuck on the "optimizing applications" screen. After various attempts, it has now become unresponsive with a black screen, and even when plugged in, the battery charging screen does not appear. I was considering performing a regular factory reset and selling the phone, but I am now seeking assistance to resolve this issue promptly. Thank you for your help.

I bought a Samsung Gear Sports Watch six months ago, and it stopped working while playing tennis. Samsung claims it has liquid damage, but the watch is water-resistant and I wasn't swimming or in the rain. Despite living in Arizona, miles away from deep water. Samsung hasn't resolved the issue after a month. They offered a one-time repair, but now say it's unfixable. They need to lift a "Beyond Economical Repair" label from my ticket, but keep giving me the run-around. They have my watch but want me to wait, call back for approval, and then send it back for no cost repair. After dealing with this for over a month, sending the watch twice, and spending hours on the phone, the problem remains unresolved.

Hello, I recently purchased a Samsung microwave with the order number UK[redacted][redacted]. I returned it through DPD following the specified route for Samsung returns. The problem is that DPD cannot track the parcel, and it has not yet been returned to Samsung. I shipped it on the 9th of October and have since contacted DPD and Samsung over 10 times without any resolution. It has been extremely frustrating and irritating as both parties seem unable to assist, and I keep getting transferred from one team to another. I have a reference number from Samsung, which is [redacted]. This whole experience with Samsung's customer support has been disappointing, with long wait times on the phone and no concrete solutions provided. Samsung informed me that they are investigating the issue and will only process a refund after the investigation, which could take another 2-3 weeks. I don't understand why I am being held accountable for the parcel not reaching Samsung despite following all the return instructions correctly. The microwave costs GBP [redacted], and regardless of the amount, this situation is unacceptable. I hope to receive some assistance soon and can provide more details if necessary.

I wanted to share my frustrating experience trying to have my son's Samsung tablet repaired under warranty. I purchased a 'Samsung Galaxy Tab A' in October [redacted], and it stopped working in September [redacted]. After sending it for repair, the Samsung Support Centre in Bristol, Mircom Ltd, claimed the screen was cracked and not covered under warranty. They requested £95 for the repair. I am certain the damage occurred at their premises as I checked the tablet before sending it off, and there was no external damage. I believe the screen crack could not have happened in transit as it was securely packed in a UPS box. Numerous online reviews indicate others have faced similar issues with Mircom Ltd. I am simply asking for Samsung to honor the warranty and fix the tablet at no cost.

I preordered the Note 9 on 8/18 and received it on 8/23/18. The S pen broke inside the phone on 9/10/18. My carrier advised me to contact Samsung since it was within 30 days. After two attempts, I received a shipping label on 9/22/18. I sent the phone to Texas for repair and it was received on 10/3/18 and 10/4/18. It was shipped back to me on 10/6/18, but when I received it on 10/11/18, the SIM tray was missing. I contacted Samsung, but there was a delay in sending the tray. Despite multiple calls and promises, as of 10/23/18, there has been no resolution, and my phone is still not working. I requested a new phone, but I have not received a callback as promised. The situation is frustrating given my long history as a Samsung customer.

Dear Sir, I wanted to bring to your attention an issue I experienced with your device on 23-10-[redacted]. Before delving into the problem, allow me to introduce myself. I am Hossam Khalifa, a professional in the field of information technology at a financial institution. I have been using smart devices for 15 years, starting from the "I-mate" to Samsung's introduction of the smart series in [redacted]. Since then, I have solely utilized Samsung's "S-series" and "Note series" phones, with the latest being the S7 Edge purchased two years ago. Until last Monday, the device was functioning well, but it suddenly began heating up significantly, to the extent that it caused discomfort and burned my skin. This incident was quite disappointing as I have always placed my trust in Samsung, exclusively using their "S & Note" series. I am hoping to receive a satisfactory response after eight years of loyalty to a reputable company like yours. I trust this matter will not culminate in any further issues, given the harm and disappointment I have encountered. Best regards, Hossam Khalifa Senior Manager Information Technology Dir.: +[redacted] - [redacted]4 Mob.: +[redacted] -[redacted]4

I placed an order for a washer, dryer, and dishwasher on October 3, [redacted], with the expectation of delivery by October 12, [redacted]. The items did not arrive as promised due to a system glitch at the Samsung shop. The delivery was rescheduled for October 18, [redacted], through a company called Expo. Despite spending 4 hours on calls with Samsung and Expo, they wrongly claimed a failed delivery attempt on October 18 without actually visiting my home. The same driver returned on October 19, mentioning a false not-at-home procedure. I encountered a leakage error with the Samsung dishwasher on October 20, [redacted], which remains unresolved. Despite a technician being scheduled and later canceled, no compensation has been offered for the time spent resolving these issues. I am seeking an investigation and appropriate compensation from Samsung regarding the delivery and functionality problems faced.

Dear Sir, I purchased a Samsung Galaxy S7 Edge on 10th May [redacted]. Due to a sensor issue, I had to take it to the service center. After 8 days, I received it back, but realized the battery wasn't charging properly, despite the sensor being fixed. I returned it to the Samsung service center, and upon picking it up after 8 days, they claimed it was fixed. However, once home, I discovered the same issue persisted. Taking it to another Samsung service center, they alleged water damage and a costly repair, although the phone had not been exposed to water. When I threatened to escalate the matter, they relented, promising a free repair but insisting I go back to the initial service center. They refused to provide a job sheet as evidence. The first Samsung service center is called Tejas Service Center, and the contact number for the second one is +[redacted]93. I hope my issue is taken seriously.

I encountered an issue where Bixby responded with a sarcastic remark instead of providing an answer, but the history did not show this interaction. In another instance, without any prompt, Bixby interjected during a personal conversation with my husband and labeled me as selfish, which was also missing from the history log. The joy of getting the new Galaxy watch has been tarnished by these experiences. I had intended to purchase one for my husband for Christmas, but I have reconsidered now. Compared to my seamless interactions with Siri and Alexa over the years, this has been quite disappointing. Considering Bixby represents Samsung, this behavior is concerning and should be investigated promptly. Customers should have the option to remove Bixby from their phones if they find it intrusive, as it seems to operate independently without prompting, essentially acting as an unwanted third party accompanying us constantly.

On September 14, [redacted], I reported that my phone keeps losing charge due to extreme heat issues, displaying an error message that the device is too hot and shutting down apps. Even after replacing the battery with confirmation from U Break/I Fix, the problem persists. Samsung agreed to swap my phone at the store, but I called headquarters on November 1, [redacted], but waited a full hour without any resolution. I need my phone for work and to care for my child with special needs. The Galaxy S7 is out of stock, and I was advised to wait. I requested an upgrade to the GS8 or GS9 as the S7 is outdated, but haven't received assistance. Despite being approved for a swap, I was told to send my phone in again. Samsung's manufacturer's warranty expires in February [redacted]. I feel frustrated with the lack of support from Samsung and AT&T in resolving this issue promptly.

I have a front loader washing machine, model WF45K6200AW, that is leaking water onto my hardwood floors. I reported it on Monday, October 29th to [redacted] with ticket number [redacted]. After two days, I was informed that there are no service techs available for my area. I emailed the purchase receipt on 03/26/[redacted] within the 1-year warranty. Despite several phone calls, it seems action will only be taken after 24-48 hours. Today, November 2nd, I still don't have a working washing machine. A recent phone call has delayed everything for another 3-4 days for an exchange or refund, pushing the resolution to November 8th or 9th. I even offered to pick up a replacement model nearby but was denied. This whole process has left me frustrated as it seems like Samsung doesn't care about their customer's needs. I feel let down by Samsung and their washing machine warranties.

I own a Samsung QLED TV model QN55Q8FNBF purchased in August [redacted], along with a Marantz AV Surround Receiver SR-[redacted] bought in [redacted]. The Marantz features a 9-channel amp, 235W, an 11.2 channel processor, DTS, 8 HDMI inputs, 3 HDMI outputs, and HPCP. I also have a 9.1 Klipsch speaker system and an HP Pavilion H8-1260T computer with an Intel Core i7 [redacted] processor and a 64-bit operating system. I am struggling to find someone who can assist in setting up this equipment to work harmoniously. Can Samsung provide support for this setup? Any advice would be appreciated. Thank you, Louis Moutoux.

Hello, I am John Gray, and I've been experiencing issues with my television. Despite Samsung initially assuring me that the problem would be covered under warranty, I was later informed by a technician that the issue required the attention of a case manager. After three unsuccessful service visits, I was told that a replacement or refund might be necessary, but no decision has been made. Recently, I was wrongly informed that I had refused service for my TV, which is not the case. To add to the frustration, a technician is being sent to attempt to fix the TV once more. As senior citizens, this situation has caused us considerable stress. I kindly request a resolution to this matter as soon as possible. Best regards, John Gray

I purchased a Samsung front-loading washing machine approximately 3 years ago. Recently, it started displaying error code UE and has been unable to complete a cycle, leaving my clothes soaking wet. This has rendered the machine unusable for the last 3 weeks. I have contacted Samsung multiple times. Initially, a technician came and repaired a recalled part, but the issue persists. After contacting them again, I was advised to recalibrate the washer to temporarily resolve the issue. Despite recalibrating, the problem persists. I am feeling frustrated with the handling of this situation. As a longtime Samsung customer, I am disappointed with the product's performance and the service I have received. My main goal is to have my washing machine repaired effectively, but I must express my decision not to purchase Samsung products in the future.

In September, I returned my TV to Samsung due to a picture issue. After being informed it couldn't be fixed, I was promised a new TV. Despite contacting multiple agents, making calls, and sending a letter to the corporate office, I haven't received the replacement. After reaching out to customer support for the fifth time today, they tried a department with my ticket number but couldn't get through. Now I have to try again in a few hours. The lack of communication and delays in resolving this matter is disappointing. I've been promised callbacks twice within 48 hours, but no one has contacted me. I am frustrated and seeking guidance on the next steps.

I purchased a washer and dryer set back in June [redacted], paying over $[redacted]. Now, after just a little over four years, the dryer has lost its heat. I've replaced the heating elements twice, but it still doesn't work. Even the washer is acting up, selecting its own cycles. When seeking assistance, I was told there's no service available in my area. The response from your OOP department was a cold "No, can't help you." As a loyal Samsung customer with all Samsung products in my home, I've never experienced such treatment. Just because it's out of the one-year warranty, doesn't mean the product shouldn't be supported. I rely on your appliances, especially living in a rural area, and being treated this way is disappointing. - Jay McDaniels

Dear Customer Service Team, I am reaching out regarding an issue I am experiencing with the Samsung S9+ AKG headphone headset. After several months of use, I have noticed some discomfort on the right side of the headset. Upon comparing it to my wife's headset, I identified a performance difference between the two. I understand that I would need to send the original AKG headphone for testing, which could take up to 2 to 3 weeks including shipping and repairs. As we heavily rely on our headsets for daily conference calls, being without them for that long would be quite inconvenient. I am hoping we can find a solution by sending another headset before I ship the original, ensuring I have a listening device available. It doesn't need to be new; a working or refurbished one would suffice. This would greatly improve customer satisfaction and prevent any loss of valuable time without the headset. I appreciate your prompt attention to this matter. Thank you, Jeff A. Samsung Fan

Hello, I've had to send my Samsung Gear Fit back four times for repair due to the strap breaking repeatedly. Despite requesting a replacement after the second and third breaks, I was informed repair was the only option. Now, with the same issue occurring again, I'm being asked to pay for the repair of this persistently faulty item. I was under the impression I received a replacement after the second break, but it seems the serial number matches my original watch. I own multiple Samsung products and this level of inconvenience is disappointing. The Gear Fit is a great product but the strap issue persists, and I am seeking resolution through a replacement. Samsung should address this ongoing problem accordingly. Thank you, Vera

I recently experienced issues with my fairly new Samsung refrigerator. The back panel has been freezing, leading to water dripping inside and spoiling the food. The ice maker and motor need replacement, along with other components. Unfortunately, nothing is covered under warranty. I had a Samsung-referred company assess the fridge on November 11, [redacted], but they cannot proceed with repairs until the unit thaws for 48 hours. As a parent with two kids, this situation is unacceptable, especially when dealing with a company as large as Samsung. I kindly request that Samsung provide me with the necessary parts for the repairs, and I am willing to cover the labor costs. I believe this is a reasonable solution, given that the appliance is still relatively new. My ticket number is #[redacted].

I own a relatively new Samsung refrigerator, and I have been facing issues with the back panel freezing up, leading to water dripping inside and ruining the food. The ice maker and motor need replacement, along with other components. Unfortunately, none of this is covered under warranty. I had a Samsung-referred company assess the situation, but they couldn't begin repairs due to the need for the fridge to be thawed for 48 hours. As a consumer with young kids, it's disheartening when a company of Samsung's caliber denies any responsibility for the situation. I am requesting Samsung to provide the necessary parts for the repairs, while I cover the labor costs. This seems like a reasonable solution for a relatively new appliance.