My $*,***.** Samsung ** inch UN**JS****FXZA curved TV purchased on ******** failed afte...

GetHuman-ainform's customer service issue with Samsung from September 2018

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The issue in GetHuman-ainform's own words
My $*,***.** Samsung ** inch UN**JS****FXZA curved TV purchased on ******** failed after one year with the error message. "There's a problem with the cooling fan. Your television will be turned off shortly to prevent overeating." I reported the problem to the service center and was told the TV was not in warranty and the $*** motherboard replacement (with a **-day warranty) was my responsibility. I recently discovered that Samsung has been sued for similar issues. My only option is to buy a new high priced TV, fix my current TV with no guarantee of a lasting repair, or join a class action suit for high-end Samsung TV. I wish not to sue Samsung and would like to make a very reasonable compromise offer. Please contact me at A*****@***.com, (***) ***-****.*Thank you for your attention to this complaint.*Jay Paul

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Samsung

Customer service issue
Reported by GetHuman-ainform
Sep 24th, 2018 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 1212 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman-ainform started working on this issue
Sep 24th, 2018 9:48pm
GetHuman-ainform indicated the issue is not fixed yet.
Sep 26th, 2018 8:33am