Samsung Customer Service Issues

Over the weekend, my washing machine started acting up by going off balance. I had a Samsung specialist check it out today, and they identified issues with the outer drum tripod and bearings. Unfortunately, they charged me $[redacted] for the diagnosis and mentioned that these parts are no longer available for purchase. I'm frustrated because it seems like the machine is designed not to last. I've been talking to someone on the phone, and they abruptly ended the call on me. I'm considering sharing my experience on social media if this isn't resolved promptly. Can anyone provide guidance on how to proceed in this situation?

I am experiencing difficulties with resolving an issue with my 4-year-old Samsung Refrigerator, which is under the 5-year warranty for the Sealed system. Despite providing the Serial Number and Model Number, I am facing delays and have been asked to produce a bill of sale. The lack of Service Reps in my area is compounding the issue. The customer service interactions have been frustrating, and I have had to initiate every contact without receiving any callbacks. The insistence on a bill of sale seems unnecessary and is causing further delays. As a loyal customer with other Samsung products, I expect better support in a timely manner. If this matter is not addressed promptly, it may impact my future purchasing decisions.

My washer started making a loud banging sound and displayed error code SE. I contacted Mr. Appliance for Samsung appliance repair. Their technician, S.T., identified that the outer drum had detached from the tripod and the bearings were damaged. They can replace the outer drum, but unfortunately, the tripod and bearings for this model are no longer available. I reached out to Samsung for assistance. After contacting J&J Samsung Parts Specialists, they were also unable to provide the parts. Despite multiple attempts with Samsung's customer service, including a call with a representative R., no solution was found. I was charged $[redacted].00 without a resolution and now hope Samsung will offer a refund or credit so I can buy a new washer. Disappointed with the service and lack of available parts for my model WF42H5000AW/A2, serial 0BE65AEG717976X.

On April 27, [redacted], I purchased a brand new Samsung Galaxy S8 Plus from Samsung which unfortunately turned out to be defective. After troubleshooting with Samsung's customer service, I was asked to return the phone for a refund of $[redacted].29. Upon returning the phone, it was sent back to me because I forgot to include the charging cord. Despite sending it back again as instructed, my refund has not been processed. I have diligently followed up with Samsung every week since they received the phone back, but keep receiving conflicting information about the status of my refund. Despite providing all necessary documentation and confirmation that the phone was received by Samsung, I have yet to receive my money back. This has been ongoing for almost four months and has been a significant inconvenience. The constant delays and unhelpful responses from Samsung's customer service have been frustrating. I urge for a prompt resolution to this matter and request my refund to be processed immediately.

Hello everyone, I would appreciate your assistance as I am very disappointed with the Samsung service center. I replaced the display on my Samsung mobile J-5 at their service center, and ever since then, I have been facing issues with the display coming loose due to improper attachment. Despite bringing up this issue during my visits, they simply reattached the display without determining the root cause. The problem persisted, and eventually, the display completely malfunctioned. When I addressed this, they insisted on charging me [redacted] rupees for another display replacement, failing to acknowledge the issue during the warranty period. I reached out to the email provided on the Samsung website, hoping for a resolution without additional charges. This matter may seem insignificant to some, but it greatly impacts my trust in Samsung after being a loyal customer for nearly 7 years. If left unresolved, I may have to reconsider my brand loyalty. Regards

I recently switched to Boost from Verizon and bought a Samsung Galaxy J7 Perx. Unfortunately, I have been experiencing issues with poor signal and disappointing customer service from both Boost Mobile and Samsung. Despite spending significant time on the phone with their customer service teams and returning the phone for repairs, the problems persist. The keyboard now functions intermittently, requiring multiple attempts to input a single letter. I have followed all instructions provided but still have unresolved issues with the device. I am considering switching to a Galaxy S7, which I believe is comparable to my previous Galaxy S5 from Verizon. Could I use a Galaxy S7 with any service provider, and is it within my budget? I am willing to return the J7 if necessary. As someone with a disability, the ongoing problems are overwhelming, and I urgently need a resolution. Please reach out to me via text, letter, or call as my email and voicemail are unreliable. I appreciate your prompt assistance. Thank you, Lori.

I pre-ordered two Note 9 devices from AT&T's website, which qualified me for the AKG Wireless headsets promotion. I completed the order form, and the order was successfully processed and shipped. However, upon delivery, my package was rejected by the delivery center. FedEx explained that the package was improperly addressed. I learned that my delivery address included a unit number, but it was missing on the label, making it undeliverable. The tracking numbers for my orders are [redacted][redacted] and [redacted][redacted], and as of now, the items have not been returned to the sender. Despite contacting both customer service and the promotions department without a resolution, I hope to address this issue promptly. The mailing error was not on my part. If possible, I would appreciate receiving coupon codes for Samsung.com as an alternative solution while waiting for the headsets to be available if they are currently out of stock.

Four years ago, my spouse and I mistakenly bought a Samsung washer from our local Lowes. Unfortunately, it has stopped spinning, leaving us with what feels like a worthless product that should have lasted longer. Initially, customer service offered a repair or a $[redacted] refund, but later said there was no one available to fix it, only providing the small refund. It's disheartening to think there were no repair options in the Dallas/Fort Worth area. We have now switched to a Maytag after this frustrating experience with Samsung. It's disappointing how Samsung handled the situation, making me feel deceived. This encounter has led us to no longer consider Samsung for future purchases, and I intend to share my negative experience with others. Samsung's actions have left me with the impression of dishonesty, and I will share my dissatisfaction with their company.

Dear Sir, I am writing to address the ongoing issue with my Samsung washer purchased in September [redacted]. Despite being a loyal customer who has bought multiple Samsung products like TVs, refrigerators, and phones, my washing machine has experienced four instances of Indy no drain problems. The first repair suggested a rock causing the issue, but subsequent occurrences lead us to suspect material within the machine itself. Upon closer examination, we discovered gray, rock-like fragments obstructing the pump passage, originating from inside the machine. This situation raises concerns about internal deterioration. We seek guidance on resolving this matter to prevent future reoccurrences. Our machine details are as follows: model WF337AAGXAA, serial 3for8054APB000777. Hoping for a prompt response. Best regards, S. Shackelford

Last Christmas, my husband bought a new Samsung GearFit 2 at Best Buy. I've been using it daily to track steps and workouts. Recently, the screen suddenly went white while using the timer and then the device overheated. I sent it for repair, and the company claimed water damage despite me never swimming with it. They initially said it was out of warranty but then changed their stance. The customer service is disappointing, especially since my 8-month-old watch is now unusable due to a burnt main board. I'm perplexed by the water damage explanation when it's marketed as water-resistant, not waterproof. The swimming app feature implies it can withstand water exposure. I'm frustrated by the lack of warranty coverage for an overheating issue. I'm looking for a resolution and hope for clarification on this matter.

My spouse purchased a new Samsung GearFit 2 from Best Buy last year's holiday season. I used the watch regularly for activity tracking and exercise, but only experienced issues recently. While teaching, the screen suddenly turned completely white, and later the device became extremely hot, almost causing a burn. After contacting the company, they initially claimed it was out of warranty but later corrected themselves. Now, they refuse to replace the main board, citing water damage, despite my concerns about the swimming app feature implying water resistance. I am frustrated by the customer service's response and hope for a fair resolution from Samsung.

I purchased a 75-inch Samsung television that is still under the manufacturer's warranty. I am facing challenges getting it replaced. I bought it on February 12, [redacted], and the warranty is valid until February [redacted]. The ticket number is #[redacted] under my wife's name, Heather J. I have been getting the runaround for three weeks now with no progress. Samsung informed us that if anything went wrong with the TV during the warranty period, it would be replaced. The panel inside the TV is faulty, and after following Samsung's instructions and having technicians check it, I was advised by Best Buy, where I made the purchase, to deal with Samsung for the replacement. I am frustrated and disappointed as I feel misinformed by both Samsung and Best Buy. Resolving this matter or receiving a phone call would be greatly appreciated. Thank you for your attention to this issue. - Julian & Heather J., Grand Rapids, MI.

On 11/30/17, I purchased a Samsung Gear S3 from Best Buy online. In June [redacted], my husband discovered that the watch wouldn't charge. Upon inspection, we found a small hairline crack at the bottom. We filed a warranty claim with Samsung, as the watch was less than a year old. However, Samsung denied coverage, citing "water" damage, even though it was likely due to sweat during hot weather. After several calls, Samsung mentioned that the watch had previous repairs, which wasn't true. A new claim was filed on Aug. 8th citing a battery acid issue for the denial of coverage. Despite promises to investigate, Samsung canceled the ticket without informing me. Each time I called, it was challenging to communicate with the operators due to language barriers. Today, 09/05, when inquiring about the canceled ticket, I faced difficulties due to the communication issues. Samsung has failed to provide a satisfactory explanation for refusing to fix the watch. Ticket number 1: [redacted] Ticket number 2: [redacted]

On July 29, [redacted], upon returning home, we discovered our 3 1/2-year-old fridge/freezer had stopped working. After a 3-week wait, a Samsung technician visited but the appliance failed again 5 days later. Another week passed before they returned, unable to identify the issue. This cycle repeated, leading to food loss three times. After nearly 7 weeks without a functioning fridge, Samsung offered only $[redacted] in compensation for the food loss. Repeated calls to customer service resulted in extended hold times without solutions. The lack of support and accountability from Samsung has left us frustrated and disappointed. We expect Samsung to honor the warranty, replace the faulty unit promptly, and reimburse us for all food losses endured. The continuous delays and poor customer service have transformed our patience into frustration and indignation. We are considering sharing our experience on social media and news outlets to caution others about Samsung products and their inadequate customer care. It is disheartening to see such disregard from a company we once trusted.

Order # DOXLOI0C2 | Shipping and Billing Address: [redacted] Kellogg Luling, LA [redacted] We placed an order for a TV on Samsung.com, and after scheduling a delivery for Friday, September 7th after 1 pm, the TV never arrived. Despite contacting customer support and the unhelpful responses received, we are frustrated with the lack of communication and service. We expect Samsung to take responsibility for the delivery mishap and provide a resolution, such as a discount or a soundbar to compensate for the inconvenience and lost wages. We have been loyal Samsung customers for years but are considering switching brands if our issue is not addressed promptly. We urge Samsung to prioritize customer satisfaction and quick delivery to maintain our loyalty. Thank you. Best regards, J. & L. McGraw

I placed an order for the Notebook 9 13.3" pen 7 days ago. I urgently need it for work, and it's crucial that I receive it soon. Unfortunately, there was an error on Samsung's end, and I was advised to cancel my order and start over. I cannot buy it in-store because I'm using Samsung Financing. I'm losing money daily without the laptop. Samsung only offered me a $25 promo code, which I won't get for 3-5 business days. It's frustrating that there's no way to expedite the process. I'm disappointed by this situation; it's impacting my work and income. I request at least a 50% discount on the Notebook 9 pen 13.3" to make up for the inconvenience. If this isn't resolved adequately, I will have to reconsider future Samsung purchases and share my experience on various platforms. Thank you for your attention to this matter.

Since 8/22/18, I've been in touch with Samsung about a DC error in my top load washer. After a technician replaced a part related to a recall, I was advised to contact Samsung about the DC error. Despite numerous calls and two ticket numbers, Samsung only mentioned refunding the purchase amount after I sent in a receipt. I provided two receipts but haven't received a refund yet. Even after being told it takes 3-5 business days after a call on 9/7/18 to receive refund instructions, I didn't hear back by 9/10/18. When I called on 9/11/18, Dan informed me I needed to send photos for the process to continue. I am extremely frustrated with Samsung and the multiple, conflicting instructions I've received. I've reached out at least 7 times and feel let down by Samsung's customer service. I can't see myself supporting Samsung again after this experience.

Ticket Number: [redacted] I have emailed my receipt along with what the store has sent me, and I am attempting to exchange this washer. It has been repaired by Lowe's and your company, but it is still not functioning correctly. All I want is to return it and get another one. I have spent hours on the phone and waiting for repairmen. I am disappointed that I switched from GE to Samsung; my entire house is Samsung, but I am considering changing brands again. Name: L.S. Address: [redacted] Ledgestone Drive, Wadsworth, OH [redacted] Home Phone: [redacted] Alternate Phone: [redacted] Brand: Samsung Product: Front-Load Washer Model: WF45K6500AV Serial Number: 0FF95AEH201628Y Date of Purchase: 07/09/[redacted] Receipt on file: Yes, $[redacted].86 Regards, Lowe's Repair Services

I purchased a 55-inch TV in good faith, but it has been turning on and off for the past three months, despite being under warranty. I have followed all the troubleshooting steps as advised by Samsung and had two technicians come to address the issue without success. Initially, I was informed that they would replace the TV by delivering a new one to my house for a swap. However, I have now been told I need to ship the faulty TV back to them before they send a replacement, leaving me without a TV in the meantime. This process is frustrating and inconvenient. I would appreciate it if Samsung could bring the new TV to my house for an immediate swap. I am Eric S., a very frustrated customer.

Hello, my name is Marvin O. I own a Samsung 75" 4K smart TV that needs repair. After a technician visited and replaced some circuit boards and cables, it was determined that the panel is faulty. Unfortunately, the required part is currently on backorder with no confirmed availability date. I was contacted by Alice from the exchange department on 9-12-18, offering a replacement TV. Despite returning her call promptly, I have been unable to reach her. The Tech Department mentioned she would call back within 24 hours, but subsequent attempts to connect have been unsuccessful. Samsung seems to be delaying the resolution, and I am feeling frustrated by the lack of communication. My ticket number is [redacted], and despite providing my email, I have not received any updates.