ince April **** I have had an issue with getting my tablet fixed according to the warra...

GetHuman-cdmoore's customer service issue with Samsung from August 2018

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The issue in GetHuman-cdmoore's own words
ince April **** I have had an issue with getting my tablet fixed according to the warranty. I have been told many different things, I have been made many promises that have been broken. I have truly been jerked around by customer service, the escalation department and the exchange department. I have not had a tablet in my possession in over * weeks.**Since I have been lied too many times, at this point I do not trust Samsung to satisfactorily resolve my issue with an exchange, therefore I am requesting a refund ASAP and I will repurchase the tablet myself. **If this is not done in a reasonable time frame I am prepared to take this matter to court immediately.**Therefore I would like to have the address where the complaint should be sent and a representative name that should appear as the defendant.

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Samsung

Customer service issue
Reported by GetHuman-cdmoore
Aug 21st, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 896 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman-cdmoore started working on this issue
Aug 21st, 2018 5:26pm
GetHuman-cdmoore indicated the issue is not fixed yet.
Aug 21st, 2018 6:38pm
GetHuman-cdmoore indicated the issue is not fixed yet.
Aug 22nd, 2018 10:10pm
GetHuman-cdmoore indicated the issue is not fixed yet.
Aug 24th, 2018 7:19pm