Samsung Customer Service Issues

I own an 82-inch Samsung TV that I purchased in November [redacted]. In June [redacted], a single horizontal line appeared across the screen. After contacting customer service, a software update was attempted but unsuccessful. A service visit was scheduled but got canceled the day before in favor of a replacement. An email on July 2, [redacted], confirmed the approval of the TV replacement (Ticket [redacted]). Despite being told by customer service on July 16, [redacted], that the exchange department had until July 30, [redacted], to complete the process, I had emails stating the approval date was July 2, [redacted]. Following up on July 19, [redacted], and contacting Jose A from the case management team for assistance, the issue remains unresolved as of July 31, [redacted], after approximately six weeks of back and forth without contact.

I am very frustrated with my Samsung refrigerator. Despite having multiple Samsung appliances, this refrigerator has been a constant issue. Since purchasing it in [redacted], I have had to replace the ice maker several times. Each time, Cyber World Electronics, your authorized dealer, has been involved. I have not received proper reimbursement for these continuous repairs, with my last one on January 16th, [redacted]. I was even offered a refund previously, but it seems there was confusion with the documentation I provided. I need clarity on when I can expect resolution and reimbursement for this ongoing problem. Thank you.

I placed an order on July 19, [redacted], and as of August 1, [redacted], I have not received my phone or a refund. This experience has been incredibly frustrating as there has been no response to my messages. It's been 15 days and still no resolution. I am disappointed and dissatisfied with the level of service provided. I urge the team to address this issue promptly. Thank you.

I am having ongoing issues with my watch repair. After three attempts at fixing it, I was promised a new watch three times ago. It's been over a month and a half, and I'm still waiting. Each time I contact customer service, I'm given false promises of quick resolution, but nothing happens. All I want is the watch I was promised or a refund. I have other Samsung products and this experience is turning me off from the brand. To make matters worse, I only received a refurbished watch face recently without the charger or band. This situation needs to be addressed urgently. If not, I will escalate my complaint and share my negative experience with others. I hope this can be resolved promptly and amicably. Sarah

I own a Samsung washing machine that was recalled, and I have been dealing with Samsung customer service for three months to get a refund. The process has been frustrating, with conflicting information from different representatives and delays in processing my refund. I asked for the refund to be directly deposited into my account, but it never happened. The check was supposed to be sent via UPS but ended up being sent through USPS. The whole experience has been stressful, and I would like the refund deposited into my account promptly. I am disappointed in how long this issue has dragged on, especially coming from a large corporation like Samsung. Despite my loyalty to Samsung products in the past, this ordeal has made me uncertain about purchasing more Samsung products. Ideally, I hope to receive the refund as promised and maybe even an unlocked Samsung S9 to make up for the inconvenience.

Dear forum members, I am reaching out to report the unfortunate theft of my Samsung J7 Max in Black from my pocket at Rajeev Chowk Metro Station in Delhi, India. The IMEI number for the stolen device is [redacted][redacted]/[redacted]/08/[redacted]/0*. I have lodged a FIR online, and the FIR No. is MRD-CSM-[redacted]/[redacted]. I have been informed that the investigating officer is in charge and I kindly request assistance in this matter. The phone was purchased with great effort using my savings. If there are any further formalities that need to be completed, I am willing to comply. I look forward to a positive response on this matter. Best regards, Pramesh Rai

My daughter bought me a gas range a year ago that no longer works. Your company sent a repairman to fix it, but he said it can't be repaired because the screws are rusted. He had to remove a lot of parts to access the screws, which was unexpected. As a 64-year-old woman on a fixed income, I can't afford a new range right now, and neither can my daughter. I've been without a range since 7/27/[redacted], and I also have three grandchildren living with me. I used to love Samsung products, but this experience has been disappointing. Customers should be informed that some cosmetic issues are not visible upon purchase.

I purchased a defective TV#1 and exchanged it for TV#2 of the same make. I loved it so much that I bought TV#3. Unfortunately, TV#2 has stopped working and needs major repair. After contacting Samsung for help as a loyal customer, we experienced difficulties with submitting receipts in the correct format, resulting in our ticket being closed. We had to start a new ticket and go through the process again. Despite being promised a one-time courtesy repair, the customer service representative, Allen, was unable to provide a solution and was hesitant to transfer us to a supervisor. The lack of support and run-around is disappointing, considering our long-standing loyalty and recent product issue. I am planning to escalate this matter to corporate and hope for a better resolution.

I am experiencing ongoing issues with my Samsung refrigerator model # RF25HMEDBSR/AA, serial # 065N43BF301875P. This is the second time I've had to replace the ice maker, and I've been informed that the replacement parts are only covered for thirty days by Totem Appliance. The ice does not freeze properly, causing the pellets to freeze together and damaging the auger. The excess water buildup leads to the unit freezing over, requiring me to defrost it frequently. I refuse to purchase a third ice maker. I am disappointed that Samsung is not taking responsibility for the recurring problems with this model. I have shared my negative experience with Samsung with my family, friends, and neighbors, and personally will not be buying Samsung products again. I am dismayed by the lack of support from such a major company. Jim Bower #13 - [redacted] Docksteader Loop, Maple Ridge, BC V4A 0A2.

I purchased a Samsung Refrigerator (RS25h5111sr), Microwave (SMH217S), Dishwasher (DW80F600), and Range (NX58F5500SS) from HH Gregg in Montgomeryville, PA on 9/1/14, with a 5-year extended warranty. The microwave required service on 1/23/15 and 10/19/15, eventually getting a credit for replacement on 12/3/15. The dishwasher had water leakage and was serviced on 10/19/15 and 3/4/16, receiving a credit for replacement on 8/18/16. Presently, my refrigerator has had multiple issues with parts being replaced over the years. Most recently, both the freezer and refrigerator stopped working on 7/29/18, causing food spoilage. The warranty service tech visited on 7/31/18, stating the compressor and condenser needed repairs, with parts still pending. This breakdown has left me without refrigeration for over a week, forcing me to make alternate meal arrangements. I have always been a Samsung customer but am deeply frustrated and disappointed with the frequent failures of my appliances and the lack of assistance from customer service. I seek compensation and an apology for the inconvenience and multiple replacements I've had to handle. Your timely response is appreciated. Sincerely, Yvonne Blake

Hello, I observed a vertical blue line on my 75-inch Samsung TV on the 23rd of July, [redacted]. Upon contacting Samsung, I was assured that the issue falls under warranty, and they would send a USB device for the repair. The USB arrived on the 28th of July without a tracking email. Following unsuccessful attempts with the USB, a technician visited and suggested the screen replacement. Since Samsung no longer manufactures the screen, a TV replacement was proposed. I have been informed that Samsung will contact me within 24 to 48 hours for the exchange. However, upon following up after 48 hours, I was asked to provide a receipt, which I do not possess after a year of purchase. Samsung suggested contacting BestBuy, the retailer, for the receipt. I believe Samsung can track the retailer and receipt as I was not previously asked for it during my warranty discussions. I prefer to have my existing TV repaired as it still functions well and is in my possession. Looking forward to your guidance on the next steps. Best regards, Uchenna

We have been having ongoing issues with our Samsung counter-depth refrigerator since we purchased it. Despite numerous promises and multiple "ticket numbers," we were told our refrigerator would be replaced after spending $[redacted] on repairs for a unit that never worked properly. However, after waiting for 3 weeks without any word, we contacted them again, only to be informed that they would not be replacing the refrigerator, despite an email stating otherwise. After countless hours on the phone, my husband spoke with a supervisor in the Greenville, SC office who acknowledged the situation and mentioned they did not have a replacement unit. Eventually, they offered a refund and compensation for lost food. We provided the necessary receipt and banking information for a direct deposit, but have not received any updates for over 3 weeks despite multiple follow-up emails. It's incredibly frustrating to be treated this way after buying their product in good faith.

To whom it may concern, We purchased a 55" Samsung Smart TV, model number UN55HU6840F. My husband was watching it when suddenly it made a popping sound. He unplugged it and plugged it back in, but it still doesn't work. The TV is only 3 1/2 years old, and we spent over $[redacted] on it. It's the newest TV we have, and I'm disappointed that it only lasted this long. We are seasonal residents and only use the TV from September to May, so it hasn't been heavily used. I have always been a loyal Samsung customer, but now I am reconsidering my brand loyalty. I expected more reliability from Samsung given the price we paid for the TV.

Since mid-July [redacted], I've been trying to arrange a sealed system repair for my fridge model RF4287HARS. Despite submitting proof of purchase and a work order to Samsung, I keep encountering issues with the service center not addressing sealed system problems. Ticket number [redacted] contains all the necessary information, but it seems the notes are not being followed. Despite confirming with customer service that the repair should be covered under warranty, the system shows it as out of warranty. I urgently need this issue resolved, as I am tired of being stuck in this frustrating loop.

I bought a Samsung Note8 in November [redacted]. When I tried to charge it, the phone wouldn't work. After my provider contacted Samsung, I received a replacement. Unfortunately, this second phone has the same charging issue and is still under warranty. Upon sending it for expedited repairs in Texas, I received an email after seven days stating it would be returned unrepaired due to a lack of proof of purchase. Even though I offered to provide the proof, they refused to start the repairs or replace the phone. Despite attempts to resolve the situation, they decided to return the broken phone without requesting the needed documentation. Frustrated with their lack of accountability and customer care, my only recourse seems to be small claims court. It's disappointing that Samsung neglects customers like me, especially considering the essential need for reliable communication, particularly for someone like me, aged 66, with sick relatives who depend on staying in touch daily.

I purchased a un65mu8000 TV on 06/01/[redacted] that recently started making a cracking sound when paused. Now there are vertical and horizontal lines all over the screen. Despite reaching out to customer support and even emailing the CEO, I have received no help on how to resolve this issue. Customer support immediately dismissed it as physical damage not covered by the warranty. I was watching the TV when this happened, and now I have a $[redacted] TV that is only two months old and non-functional. Feeling frustrated as Samsung hasn't been of any assistance, my next step might involve reaching out to the local news agency for a resolution. Ticket number: [redacted]. Thank you.

I purchased a Samsung 55-inch TV in Feb [redacted] for $[redacted].73, and it recently shut off completely. After troubleshooting with Technical Support, they advised calling a repairman. The repair estimate is $[redacted] plus tax for fixing the power source and LED backlights. Feeling unhappy with this cost for a two-year-old TV, I contacted customer service and spoke with Maria, who explained the policy constraints. Given my husband's recent lung cancer diagnosis and the high treatment expenses, affording a new TV is challenging. I initially chose Samsung for its reputation and quality but am disappointed now. I am hoping for a replacement or support in fixing my current TV. Thank you for your understanding.

I, Wanda F., am a Samsung employee at the Newberry S.C. facility. On August 3rd, [redacted], I encountered a dangerous situation at my work station involving a misaligned washing machine. Despite my concerns, the supervisor in the area, Mr. Murry, dismissed the issue and showed a lack of regard for safety protocols. Fortunately, two of my colleagues assisted in rectifying the situation before any harm was done. However, I was troubled by Mr. Murry's dismissive attitude towards the incident and his lack of follow-up to ensure my well-being. My line leader intervened when Mr. Murry approached me aggressively, preventing any further escalation. I felt neglected and unsafe due to the supervisor's behavior, which was unacceptable given the potential risks involved in the workplace.

I purchased a Samsung refrigerator in December [redacted], model RF263BEAESE from HH Gregg. Since then, I've experienced ongoing issues like cooling, water, and ice maker problems. Despite being out of the warranty period, my extended warranty provider has declined further repairs. Appliance Professionals in Columbia SC have attempted to work on the unit without success. Regrettably, I've stopped using the refrigerator as food is spoiling inside and mildew is forming. I have moved all items to an exterior fridge and abandoned the Samsung unit. After numerous failed repair attempts, spanning over 2.5 years, I believe a refund is appropriate. I have exhausted all efforts to rectify the situation and am now considering purchasing a new refrigerator. Any assistance in resolving this matter and providing a refund would be greatly appreciated.

Last summer, I contacted Samsung to order a new phone and replace my broken one. After the online chat, I started receiving FedEx shipment emails without my consent. A hacking incident reduced my credit limit to $16, prompting me to close the compromised account. I sought assistance from Nyesheka Freckleton at TD Financial ([redacted]). Freckleton closed my old account ([redacted][redacted]) and moved my balance to my new account (6[redacted]-1[redacted]). I settled what I owed. Despite resolving the fraudulent charges, the Samsung website does not recognize my new account number, indicating I owe $[redacted].00. This discrepancy has persisted for a year, preventing me from ordering a new phone. I kindly ask for prompt assistance with updating my account information on your website to resolve this ongoing issue.