UPS damaged phone during shipping & my warranty was billed $*** fix on a brand new, cra...

GetHuman-crysrene's customer service issue with Samsung from June 2018

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The issue in GetHuman-crysrene's own words
UPS damaged phone during shipping & my warranty was billed $*** fix on a brand new, crack free phone. Only motherboard had went out within my one year warranty. It's been A month and a half and I was told, for my hassle, They would rightfully go ahead and fix my free warrant repair and sent another Next Day Air shipping label from UPS. I follow all rules, drop off the shipment June *th and it is stolen confirmed by UPS. No one will help with me only UPS and your company will give each other answers whilst the customer is suffering. I'm having to pay ** I cant afford every week for a backup phone because no one will handle my issue. Worst experience I've had with this company, loyal for ** years... DISSAPOINTED, BROKE, ANGRY. Please someone help. I feel hopeless. I worked so hard to get the dream phone I wanted.
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Customer service issue
Reported by GetHuman-crysrene
Jun 14th, 2018 - 9 mons ago
I have an issue with Samsung too
Seen by 5 customers so far
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GetHuman-crysrene started working on this issue
Jun 14th, 2018 11:40am
GetHuman-crysrene indicated the issue is not fixed yet.
Jun 14th, 2018 11:49pm