Samsung Customer Service Issues

I purchased two 1080p 60Hz LED Smart HDTVs about 1 year and a few months ago. One for myself and one for my elderly parents in another state. My parents' TV is working beautifully, but mine stopped functioning about 3 months after the warranty expired. There's no picture or sound. I reached out to Samsung customer service, and after about 50 minutes, they informed me that the TV needs repair. Since it was 3 months outside the warranty, I would have to cover the repair costs. They provided me with the contact information for Precision Television. Unfortunately, they never returned my calls or acknowledged my emails. Is this how Samsung treats loyal customers? I expect better service from a company like Samsung. All I want is for my TV to work. I believe Samsung should stand by their product and uphold their reputation. I am hoping for a replacement or for my current TV to be fixed without significant cost to me. Thank you.

I purchased a Galaxy S5 online for $[redacted]. After turning it on, it goes to the setup wizard for language selection. When I press "Next," it shows a message saying the SIM Card is not from Verizon. I can still use WiFi and the previous owner's Samsung account. I contacted Verizon, and they advised reaching out to the sellers, but I have been unsuccessful in finding them. I am unsure of what steps to take next. I feel upset about the significant amount of money spent and worried about not being able to use the phone as intended.

Hello, my name is Troy K., and you can reach me at [redacted] I'm encountering an issue with my Galaxy Note 5 model SM-N920A from AT&T. While troubleshooting with tech support on Saturday, I was advised to clear the cache and later perform a factory reset. Unfortunately, after following their instructions, my phone got stuck at the Samsung boot logo. I was then instructed to try a factory reset from recovery mode, but now my phone won’t power on at all. I've been a loyal Samsung customer since [redacted] and have Platinum level service. A supervisor assured me I could receive a replacement phone without having to be without a device as I rely on it for work. Losing all my contacts and spreadsheets due to this issue has been very frustrating. It's disheartening that Samsung may not be honoring the benefits promised to Platinum level members like myself.

I signed up for Samsung Pay and received a promo code 7 weeks ago. I placed an order (#[redacted]1) but quickly realized it was not what I wanted. I cancelled the order, but it still arrived, and I had to pay $9 to return it. Despite explaining the situation, I was informed the promo code can only be used once. I've been trying to reach the Office of the President at [redacted] to resolve this for weeks, leaving over 56 messages without a response. I recently received a new promo code, but due to stress, I mistakenly placed and cancelled another order (#[redacted]1), rendering the new code unusable. I'm a loyal Samsung customer with various Samsung products, puzzled by the poor treatment. This process has caused immense stress, and I need assistance to address these issues.

To edit a contact on the Galaxy S5, go to Contacts in the apps menu, select the contact, and tap the pencil icon. Look for the "ADD ANOTHER FIELD" button, which should allow you to add more information. It's frustrating when this button doesn't show up consistently, even though it appeared for a couple of contacts previously. It's unclear why this behavior occurs, making it difficult to understand what triggers the button to appear. This inconsistency can be confusing and inconvenient when trying to update multiple contacts.

The detachable plastic housing on the charger for my Gear S watch has two prongs that attach to the back of the watch. Unfortunately, one of these prongs has broken, rendering the watch unchargeable. I initially purchased the watch on October 21, [redacted]. I returned the damaged charger on December 1, [redacted], and I am now returning the replacement charger on February 21, [redacted]. It is evident that the plastic housing of the charger is defective. I would appreciate receiving a replacement charging unit that is more durable and can last longer than 2-3 months. Not having access to the charger for 7-14 days each time it needs replacement renders the watch unusable during that period.

I purchased a refrigerator less than 30 days ago, and it has not been cooling properly for over a week now. Since 6-9, the refrigerator has completely stopped cooling, causing all the food in the freezer to spoil. Unfortunately, the service department cannot send anyone until Tuesday, 6-14. I am frustrated that I am not being offered a replacement refrigerator instead of having to wait for repairs. I believe I should receive a new refrigerator rather than having to deal with fixing the current one. The poor customer service has left me very upset, and I urgently need assistance to resolve this issue. Thank you.

In August, I ordered the Note 7, but due to high demand, it wouldn't arrive for three weeks. I ended up purchasing it from a local T-Mobile store and subsequently canceled my initial order, receiving confirmation. Despite this, I unexpectedly received the phone later, was charged, and struggled to get a refund and return the device due to delays in generating a prepaid postage label. Following several calls, I was informed they stopped processing labels due to the recall without notifying me. Even after shipping back the phone with a tracking confirmation for receipt in early November, I encountered further issues. Multiple calls and transfers later, the problem was resolved today. The e-commerce manager fixed the issue, but wasn't able to address the inconvenience, recommending I contact corporate for compensation. Despite not providing a contact number, she suggested sending my information for future follow-up. I hope to share my frustrating experience and seek reimbursement for the nearly one thousand dollars missing from my account during these challenging four months dealing with poor customer service.

I sent my Samsung UN32F5500AF TV to Samsung in November [redacted] due to the screen going black while still being able to hear the channels. After they repaired and returned it, the TV worked well until June [redacted]. Now, the same issue has recurred. In July [redacted], Samsung let me know I would be charged for the repair since the warranty had expired and the replaced parts were only covered for 90 days. I believe they should replace the TV at no cost, as per a previous conversation where they mentioned doing so for a recurring issue indicating a potential manufacturer defect.

I have a Samsung Front Loader washer/dryer combo that I've had for 10 years. Recently, the drum was making noises and wouldn't spin properly. A technician found pieces of crumbled material where the Spider Armature is located, which had disintegrated due to contact with other metals and detergents. It seems Samsung knew of this issue but continued to use aluminum components. I think using stainless steel would have been a better choice. In addition to this problem, my clothes weren't coming out smelling clean and had a foul odor. The repair cost was quoted at $[redacted] plus labor, but we were only charged $45 for the technician's visit. We have decided to buy a new washer/dryer instead. Unfortunately, we won't be choosing a Samsung product again due to these issues. Janet T. Gainesville, Georgia

I had a terrible experience at the store at [redacted] Washington St, New York, NY [redacted]. My Samsung Galaxy S7 had a cracked back, and since there wasn't a Samsung store nearby, I had it fixed by a third party. Unfortunately, a new Samsung store opened later in my area, and I discovered that I couldn't get a battery change under warranty because my phone had been repaired by a third party. I've been a Samsung phone user for over 10 years, and I'm confused and upset that I can't get my phone fixed at the store to recover my data. This situation needs to be addressed because having a store that can't resolve customers' issues defeats the purpose.

To whom it may concern, I purchased a Samsung A5 [redacted] SM-A520FZDAEUR model mobile phone in Athens, Greece, on 22 September [redacted]. Unfortunately, I have encountered numerous issues with the phone since the beginning. Even after three returns to Samsung Greece for diagnostic tests and a motherboard replacement, the problems with the phone persist. Despite my efforts to seek a solution, the phone still has difficulties running applications, editing photos, and making video calls using Bluetooth earphones. I am disappointed and frustrated with the continued issues, especially considering my previous positive experiences with Samsung products. As the phone is still under warranty, I am eager for a resolution to be found promptly. I appreciate your attention to this matter and look forward to your response. Thank you.

I recently purchased a Samsung washer and dryer for $[redacted].00 each during a promotion offering a $[redacted].00 rebate on purchases of $[redacted].00 or more. The following day, I received a 10% off coupon and returned to the store to use it, getting 10% off my total purchase (which included other items). Unfortunately, our rebate was rejected, citing that we didn't spend $[redacted].00 on the pair. While I understand their perspective, the pair's original price was $[redacted].00, and the discount was from the store, not Samsung. I've been a loyal Samsung customer, owning 4 Samsung televisions and recently purchasing a Samsung 4K QLED TV. I choose Samsung for their reliability. I'm disappointed that this situation led to the denial of my rebate claim. Any assistance you can offer would be greatly appreciated. Thank you.

To Whom It May Concern, I purchased a Samsung A5 [redacted] SM-A520FZDAEUR model mobile phone in Athens, Greece on 22 September [redacted]. Early on, I encountered problems such as app malfunctions, photo editing issues, and inability to make video calls using Bluetooth earphones. Despite contacting Samsung Greece multiple times and even purchasing new earphones as advised, the issues persisted. After returning the phone to Samsung Greece three times, a diagnostic test on 21 March [redacted] revealed a faulty motherboard, which was replaced. Regrettably, the problems persisted even after the repair, with apps still malfunctioning and video calls failing. Upon my latest return on 23 April [redacted], I was informed that the phone was functioning correctly. This ongoing problem, despite being under warranty, needs urgent attention. Having been a loyal Samsung customer, I hope for a resolution to this technical issue to maintain my faith in the brand. Thank you for your consideration. I look forward to your prompt response.

I ordered the Samsung Galaxy S8 Plus last year during your promotion offering a free VR headset. I submitted my receipt to claim the VR, but I was informed multiple times that it was not received. Only today did I find out that it was in another folder. Unfortunately, I am now being told that I am ineligible for the promotion because it has expired. I have been a loyal customer purchasing Samsung phones, and it is disappointing to be denied the offer after my continued efforts to resolve this issue. I have been unable to reach anyone in the promotions department directly, and the communication via email has been unsuccessful. I am considering discontinuing my purchases of Samsung products and advising my family and friends to do the same. I would appreciate the opportunity to make a formal complaint about this experience with Samsung's employees. Thank you, AB

I recently completed a 5-day assignment for Samsung in Newberry, SC through Hire Dynamics. Initially, I worked with Sung, who I found to be unprofessional and ineffective at communication. Despite being asked to train as a scanner with Jake, Sung insisted I train for a dock in, dock out position. When I refused a task I wasn't trained for, Sung openly discussed my salary in front of coworkers, leading to a confrontation. Subsequently, I was called to the Hire Dynamics office, where my badges and vest were taken. I messaged Sung expressing my disappointment at the lack of proper training and professionalism, and hoped for improvement in her approach for the team's sake. It was disheartening to see my assignment end due to a lack of communication and training skills, as I had diligently fulfilled all assigned tasks.

My name is Carolyn J., and I bought a Samsung on March 20th, [redacted], along with a Samsung bundle charger pack. However, on March 26, the battery pack wire broke. I contacted Samsung customer service and was instructed to mail it back. Despite sending the item to a UPS store for repair or replacement, it is now May 16th, and I have not received my battery pack. Despite numerous calls and providing proof of purchase via email four times, the issue remains unresolved. I'm frustrated with the lack of progress and would appreciate either receiving a new charger pack or a refund for my purchase.

I purchased a Note 8 in February [redacted] along with the free headphones advertised on Samsung's website. Despite my cart showing two items, only the phone was delivered, not the headphones. I contacted Samsung, who promised to send an approval code for the headphones, but I never received it. Despite numerous calls, I was informed the code was approved but still did not reach me. The latest call referenced ticket # [redacted], but I was told it couldn't be addressed. When requesting a supervisor, I was told I never ordered headphones and that the code approval was a mistake. The supervisor refused to assist and claimed I had no proof of headphone purchase. This ongoing issue since February [redacted] has left me questioning Samsung's customer service standards and my future purchases with the company.

I visited ubreakifix in Whitefish Bay, WI, to repair my broken s7 phone. They initially quoted me $[redacted] for the screen repair but couldn’t check it in due to an invalid IMEI. Despite promises to contact Samsung and provide updates, they never informed me of the progress. After my own investigation, I obtained the correct IMEI from my carrier to proceed with the repair. However, I was surprised by an additional $70 charge for a back screen replacement. The store eventually lowered the fee to $30. The employees seemed unaware that carriers could provide IMEI information. Feeling unsatisfied with the service and Samsung’s involvement in pricing, I believe a refund of at least part of the $[redacted].30 paid is warranted. I encountered challenges trying to raise my complaint with Samsung’s customer service, highlighting a need for improvement in communication channels.

I brought my broken s7 to uBreakiFix in Whitefish Bay, WI, for a screen repair. They quoted me $[redacted] over the phone and in person, but couldn't check it in due to an invalid IMEI. They said they contacted Samsung to resolve this, but I didn't receive any updates. After contacting my carrier, AT&T, for the correct IMEI, the store then requested an additional $70 to replace the back screen. Despite some negotiation, they reduced it to $30. I insisted on picking it up after 4 days, as the repair took longer than expected. The employees seemed unaware you could obtain the IMEI from your provider, which was frustrating. I believe I should be at least partially refunded the $[redacted].30 total cost. I am disappointed with uBreakiFix and Samsung's handling of the situation. Customer service was unhelpful, directing me to the website to file a complaint, which I found difficult to navigate. Overall, I am a dissatisfied customer and do not recommend their service.