I purchased a refrigerator from Sams on ********* and was told it would be delivered on...
GetHuman4849720's customer service issue with Sam's Club from May 2020
Help with my Sam's Club issue
First: share to improve GetHuman4849720's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4849720 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman4849720's own words
I purchased a refrigerator from Sams on ********* and was told it would be delivered on *********. The Sams online system was having problems with my order. I called support and was hung up on * times. I was given a date it would be delivered *********. *The delivery address was incorrect because it accepted the address for the Visa card I used. I told customer service and they advised they could change the address. I have called in * times since my scheduled delivery date and I still have not received the refrig. Now a Carissa who stated she is a Sams online supervisor says I can’t change the address and I’m not going to receive it until May **th. *The service with this company is so poor. The customer service provided to me was so unprofessional and useless. I heard dogs barking over the call, someone eating while on a call, someone else putting the blame on last representative. Saying i was told wrong. *I am a Sams plus member and I send good money with the company. *I would like a serious manager to call me PLEASE!!*I paid over $****.** for this LG refrig. *I am so dissatisfied. After this I will never spend any more money with this company and I will tell others not to shop there also. *Bad business. I will also report my experience to the better business bureau.
GetHuman4849720 did not yet indicate what Sam's Club should do to make this right.
I have an issue with Sam's Club too
How GetHuman4849720 fixed the problem
We are waiting for GetHuman4849720 to fix the problem and share the solution with the rest of us customers.
Please help with my Sam's Club issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Sam's Club customer problems.