Sam's Club Customer Service Issues

I am interested in purchasing the Tough Box 27 Gallon Storage Tote item number [redacted]64, Model [redacted]2, currently on sale for $5.98. I encountered issues trying to order it online as it shows out of stock despite being in my cart. I find it frustrating that I cannot purchase this item during the one-day sale, especially after spending over $[redacted] at the store recently and having a Membership upgrade for free shipping. I would like to buy 12 totes and I hope they can fulfill my order. Thank you, Julie.

I purchased tires from Sam’s Club in Alaska, but the store has closed down. Recently, one of the tires blew out, and I believe it should be covered under a warranty for road hazards. I contacted the complaint department at [redacted], and they suggested I return the tires to my local Sam’s Club, but the closest one is now thousands of miles away. I have been trying to resolve this issue for months, but the complaint department is no longer responsive to my calls. It has been a frustrating experience. If there is any assistance you can provide, please reach out to me at [redacted].

I placed an order for a TV from Sam's Club with an initial delivery date of the fifth. Due to freight issues, the delivery got rescheduled for the 11th. Unfortunately, there was no communication from the freight company or the driver when the TV did not arrive. I've reached out to the freight company several times without any response. I also contacted Sam's Club, who mentioned we would hear from their specialist within 24-48 hours, but that hasn't happened. It's been almost a month since we ordered the TV, and I'd like Sam's Club to send a new one while they sort out the delivery of the first one.

I recently received a bill from Sam's MasterCard for charges I am unsure of. I had previously destroyed the card and then rejoined Sam's using a Visa card to pay for a new membership. The bill includes a $27 past due amount (which I never received previously) along with a $45 membership renewal fee. I am confused about the $27 charge and as an elderly individual, I am unsure of how to proceed. I plan to contact the number provided on the bill for clarification. Membership #[redacted][redacted].

On October 3, [redacted], I renewed my membership by sending a $45.00 check, which cleared on October 7th. However, when I visited Sam's Club on November 4th, I was informed my membership had expired. I decided to renew with a $45 credit card payment to have my tires serviced. I then sent a letter to the accounting department at [redacted] SE Simple Savings Drive, Bentonville, AR on November 5th, asking for a refund of $45.00. Unfortunately, I have not received any response from them yet.

I placed an order for Christmas cards on December 5 through the Sam's Club website with Order number [redacted]50. The cards were supposed to be delivered to my local store by Saturday, December 14, but they have not arrived yet. I have visited the store every day in search of the cards. The service from the employees has varied from terrible to okay. For instance, one staff member initially claimed there was no order under my name, but after a text from my daughter-in-law, who shares the same last name, the cards were miraculously found. I reported the issues with my order receipt to Sam's online help on Monday, December 16, but I have not received a response yet (Incident [redacted]75). I called Sam's helpline at 1-[redacted] on Monday, and a technician assured me the cards would be at the store by 11:00 AM on December 17; however, when I checked at around 2:00 PM, they were still not there. I requested to speak with the store manager, who declined to see me and sent a section manager instead. I have exhausted all avenues to locate my cards and have encountered unhelpful and incompetent service from Sam's Club. I simply want my Christmas cards delivered at this point with no charge and an apology from the store manager. The excuse that the photo service is outsourced does not absolve them of responsibility for delivering a product ordered through their platform. Thank you for any assistance you can offer.

I am having trouble with an order I placed on SamsClub.com. The item was lost in delivery, and despite the shipper notifying Sam's Club, I have not received any assistance. I called the customer service line at [redacted], but after waiting for over an hour and speaking with an agent who promised to get a manager, I was left waiting for even longer before I had to hang up. I have tried calling multiple times, but each time I end up waiting for extended periods. The order number is [redacted], and the item was supposed to be delivered on December 4th, but I never received it. It's frustrating that the item is now out of stock, and I fear I have been charged for it. This experience has led me to purchase from Amazon instead. I am disappointed with the lack of assistance from Sam's Club.

For years, I have been trying to update my name and address on my account without success. Every year upon receiving my renewal notification, the incorrect information is still displayed. My membership card has the correct name, DIANA EVANS, but my account, with the number [redacted][redacted], shows the wrong details. I reside at [redacted] RIDLEY AVE, SUITE [redacted]. Currently, I am on hold with customer support, surpassing the 25-minute wait time advertised on the website. Could you please rectify my account information promptly?

I recently noticed a charge of $[redacted] for my USA Sam's Club membership renewal on my Synchrony Bank statement. I was surprised to see this charge, as I wasn't aware it would be automatically billed. Since I moved to Mexico 18 months ago, I was informed that my USA Sam's Club card is not valid here, and I obtained a Mexican membership. I would like to request the cancellation of my USA Sam's membership and ask for the unauthorized charge to be removed from my account. Thank you.

I have been attempting to reach out via phone and chat for the past two weeks but have encountered difficulties. I am in search of a Metal three-panel garden or room divider that is free-standing and foldable. I possess detailed photos of the item; however, I sometimes struggle with sending them via email. This particular heavy metal divider was purchased around 15 to 20 years ago at a Sam's Wholesale Club in Mobile, Alabama. Unfortunately, my attempts to contact Sam's to identify the vendor or manufacturer have been unsuccessful. Any assistance in locating this specific divider would be highly appreciated. Respectfully, Geary S. from [redacted] Senterfitt Road, DeFuniak Springs, Florida, [redacted]. Email: [redacted] | Phone: [redacted].

Hello, I am writing to inquire about the status of my order (#[redacted]) that was purchased on 12/15/19 with a scheduled delivery date of 12/19. On 12/21, at 8:45 p.m. EST, I contacted customer service regarding the delayed delivery. I was informed by Jose from the Live chat that UPS had damaged all 5 shelving units. I requested a response from upper management to address this issue, but unfortunately, I have not received any follow-up communication. Therefore, I am reaching out once again for an update on the situation. I appreciate your prompt attention to this matter. Thank you, Lisa H.

I purchased a $[redacted] iTunes gift card (email delivery) today. I got the order confirmation email at 1:40 pm. It's been 3.5 hours, and I haven't received the email with the iTunes code yet. I expected this to be a quick transaction, especially since it's a Christmas gift. I hope to receive the iTunes code I bought promptly today for the recipient. Thank you.

I have been a member of Sam's Club since [redacted] and used to receive the sale booklets promptly in the mail. However, in September, they stopped coming. I reached out to the in-store customer service team, but they were unable to assist me. Contacting the national customer service line also didn't resolve the issue. My local store in Jamestown, N.Y., closed a couple of years ago, so I am now using the stores in Pittsburgh and Erie, Pa. Despite the inconvenience, I continue to spend approximately $4,[redacted] to $5,[redacted] annually at Sam's Club. Best regards, B. Gregory [redacted] Route [redacted] Sheffield, PA [redacted]

I am experiencing issues with an incomplete mattress delivery. It has taken my wife and me over three hours to reach the right department. Unfortunately, customer service has not been helpful despite long wait times and being transferred twice. I was promised a call back that never came, so I had to call again. Even after being transferred to Serta/Sams, the issue remains unresolved. I am seeking assistance from the corporate office. If this matter is not resolved, I will cancel my order and account, choosing to shop at Costco instead. Customer service should not treat clients poorly during delivery and in seeking resolution.

I recently learned about a $[redacted] credit on my account that I intended to use on my next purchase of salt. However, while trying to use it, I was told by the checkout person that the credit was not there. I suspect fraud has occurred as someone used the credit at a Sam's Club in Austin without my knowledge. I have contacted customer service three times, but the issue has not been resolved. The supervisor I spoke to, Bella, was unhelpful and impolite. Despite assurances of correction, the problem persists, and I have not received a new card. If this matter is not addressed promptly, I will escalate it to the BBB and consider taking my business elsewhere due to the lack of follow-through and customer protection.

In early September [redacted], I purchased a new set of tires for my F-[redacted] crew cab Platinum. Despite requesting tires with no road noise, I was disappointed to find that they were quite loud. When I raised this concern during the test drive, the tire technician insisted the noise was due to my truck, not the tires. I was then instructed to seek verification from another company regarding the noise issue, which proved to be a challenging task. Despite contacting multiple tire companies, no one was willing to intervene in the dispute with Sam's Club. After expressing my dissatisfaction to the manager, I was informed that a replacement might be possible, but it would be complicated due to limited alternative tire options. Despite filling out a complaint form and emailing [redacted], I have yet to receive a response. I am now seeking assistance from a regional or district manager to address this issue. Any help with this matter would be greatly appreciated.

This credit card issue has been a nightmare for me. During my calls, I spoke with Joseph, an unnamed representative who disconnected the call after putting me on hold for 35 minutes; the call ended abruptly at 42 minutes. Following that, I spoke with Coleen, who was polite and mentioned she fixed a mix-up with my member number, yet my card still doesn't work at Sam's. Recently, I had conversations with Jolly, Ann, Robin, and Eric. After these calls, I noticed that I am not being transferred to the survey. Our new cards have a member number starting with [redacted], but the temporary card provided by the store had a number starting with [redacted], which actually worked. Despite spending over 2 hours on the phone with agents insisting that the [redacted] card is correct, I am deeply disappointed and appalled by the poor treatment received from your Member Service representatives, especially as a member since [redacted].

I am dissatisfied with Sams Club due to a frustrating online ordering and pickup experience. My membership # is [redacted][redacted]. I placed an online order for pickup on 3/6/20 and received a "ready for pickup" email, only to find out when I went to collect my order today that the 2 Clorox wipes I ordered were canceled without explanation. I later discovered those items were suddenly unavailable for purchase online. I ended up buying a different type of wipes for a higher price but with fewer wipes. Customer service offered me a $5.00 refund for the inconvenience, which I accepted. However, they stated I needed to call back after my order ships to claim the credit, which I found unacceptable given the hassle I have already experienced. As a long-time Sam's member who has spent a significant amount of money there, I am disappointed by the way I have been treated. Burma Jo Bononno

I purchased 4 new Goodyear tires with an installation package from Sam's Club for $[redacted].56, but at the Watertown NY store, I was charged $[redacted].96. The staff said it was because I had a business account, but after confirming with a staff member that I was not, they claimed it was due to a $20 per tire installation fee. Despite showing my online purchase with the discount, they couldn't help. This experience has left me dissatisfied, and I am reconsidering my membership at Sam's Club.

I previously reported this issue and wanted to provide an update. On October 24, [redacted], I ordered a ring and paid for it, but it was never sent out for sizing. After several attempts, it was supposed to go to Sissie's Log Cabin; however, it was not completed. When I insisted, Quentin mentioned the sizing department was reopened. Unfortunately, after more waiting, I found out Quentin was no longer part of the team, and Michael took over. Despite promises, the issue persisted. I requested to either locate my ring or receive the one from the showcase with a contribution towards sizing. It has been a frustrating 5.5-month wait, and I hope for a resolution soon. My details are as follows: Shirley N., contact number [redacted], email [redacted]. I've tried reaching out to both the local and corporate branches without success. Your assistance in resolving this matter promptly is greatly appreciated.