I ordered a case of Nathans quarter pound all beef hot dogs online for pickup the next...

GetHuman2148082's customer service issue with Sam's Club from February 2019

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The issue in GetHuman2148082's own words
I ordered a case of Nathans quarter pound all beef hot dogs online for pickup the next morning at my local Sams club for my Business. Order * **********. Made payment, scheduled time for pick up, printed receipt that says my order is complete and waited for an e-mail to confirm. The next morning instead of an e-mail i received a text message stating my order was cancelled. Not only is cancelling an order an hour before i'm supposed to pick it up a HUGE inconvenience for a business, the money paid is now pending payment and unavailable for me to use. So i call my local Sams club and i'm told they do not have my order in stock and nothing can be done. I call the corporate office and i am told the same thing. i even talked to a supervisor at the corporate office and no help or solutions there either. there is actually a distribution center in my town, Surely there is a way to fill my order. I use Sams to stock my business and would hate to have to search elsewhere but, not only is all of this a major inconvenience i feel it is just wrong to do to paying members.
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Sam's Club

Customer service issue
Reported by GetHuman2148082
Feb 6th, 2019 - 4 mons ago
I have an issue with Sam's Club too
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Seen by 7 customers so far
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Timeline
GetHuman2148082 started working on this issue
Feb 6th 6:04pm