we received order * ********** on ***** - an outdoor JOY sign. However upon assembling...

GetHuman-bshevche's customer service issue with Sam's Club from November 2018

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The issue in GetHuman-bshevche's own words
we received order * ********** on ***** - an outdoor JOY sign. However upon assembling the outdoor display, the letter Y was missing the hooks and when we plug it in to the other letters it didn't light up. We would like to exchange it and would prefer to bring i to your nearest location if possible. I don't have a packing slip the only information is on the outside of the box. Can you guide me.
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Sam's Club

Customer service issue
Reported by GetHuman-bshevche
Nov 27th, 2018 - 9 mons ago
I have an issue with Sam's Club too
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Seen by 4 customers so far
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Timeline
GetHuman-bshevche started working on this issue
Nov 27th, 2018 8:02pm