ordering indian summer cheery juice and has a shipping charge, is this correct

GetHuman757634's customer service issue with Sam's Club from June 2018

Help with my Sam's Club issue
The issue in GetHuman757634's own words
The problem: ordering indian summer cheery juice and has a shipping charge, is this correct
GetHuman757634 did not yet indicate what Sam's Club should do to make this right.
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Sam's Club

Customer service issue
Reported by GetHuman757634
Jun 6th, 2018 - 6 mons ago
I have an issue with Sam's Club too
Fixed
Seen by 9 customers so far
Similar issue to 403 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman757634 started working on this issue
Jun 6th 8:51pm
GetHuman757634 indicated the issue is not fixed yet.
Jun 6th 11:45pm
GetHuman757634 indicated the issue is not fixed yet.
Jun 7th 7:34am
GetHuman757634 indicated the issue is not fixed yet.
Jun 8th 4:45am
GetHuman757634 indicated the issue is not fixed yet.
Jun 8th 2:17pm
GetHuman757634 indicated the issue is not fixed yet.
Jun 8th 2:20pm