I am with the government program I bought an iphone , now my signal is done to one bar...

GetHuman3854753's Technical Support issue with SafeLink from October 2019

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The issue in GetHuman3854753's own words
Make and receive calls ... I am with the government program I bought an iphone , now my signal is done to one bar . I have wasted over *** mimutes speaking with trackfone who tell me now that the verzion towers are not giving me a strong signal , all my other phones have worked indoors , this phone must be a foot away from one window in my apt to work . I have a ticket * w* FCC . the last suggestion from tracfon * safelink was to buy a motorlla phone that wuld link to an AT& T tower thatwuld give better reception . I have a heart condition , Howwill I make it to the window , if I have another heart attack ?
I have to have the phone ** inches away from my apt. widow to make and place calls . Text messages sent to me take ** minutes at east to receive . making text I get a failed message . One operator suggested I get a Motorola phone which they thought might connect to AT& T TOWERS . It has been my contention that I have an area code which is used in Philadelphia *** , my area is actually *** . At first operators were telling me my phone was right . Later after filing with the FCC - They refused to send me a phone that would work , but suggested I buy a notorella hone in that hopes in " * might * work . That is hard to trust and to support when I am on a limited buget . I would be happy t buy one from safelink , with the idea that if it works fine , if not I get to return . Please someone hear my problem . I dont want t* die while trying to make a call to *** when this phone will not connect .
I will buy a motorolla phone that I have been told works in my area and hooks up to AT& T towers if I can return it if it does not work . Understand I have been on the phone with tech's over this for over *** minutes . I have reached the limit of my patience and have a ticket * from the FCC THEY SAY AS OF OCT **TH YOU HAVE ** AYS TO RESOLVE THIS PROBLEM . I spent *** on iphone I can not return ,. I just want a phone that gives me more than one ... maybe two bars and does not drop calls if I move away from my window
I have exhausted*** minutes with safelink * tracfone tryingto resolve this , I have been a customer of safelink since ****.
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SafeLink

iphone SE
Technical Support issue
Reported by GetHuman3854753
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 20699 others
0 customers following this
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Timeline

GetHuman3854753 started working on this issue
Oct 30th, 2019 4:32pm
GetHuman3854753 indicated the issue is not fixed yet.
Oct 31st, 2019 8:30pm