SafeLink Wireless Customer Service Issues

I was approved for the Lifeline program and chose Assurance Wireless as my provider. I received my phone and free service without any issues, but since Assurance Wireless uses Virgin Mobile's service and there are no cell towers in my area, I have no service at home. I've contacted them multiple times, and they keep apologizing and mentioning that Virgin is working on installing new towers. However, I need reliable service, not just a phone that looks good. I can't provide a phone number for callbacks since I have no service at home. I've read that I can change providers at any time, but I'm having trouble finding clear instructions on how to do so. I just need answers, not more questions.

I was approved for Lifeline and selected Assurance Wireless as my provider. I received my phone and free service without any issues. However, Assurance Wireless uses Virgin Mobile's network, which doesn't have coverage in my area. I have to travel ** to ** miles for service, which is inconvenient due to my disability. I've contacted them multiple times, and they mention Virgin Mobile is adding towers, but I need reliable service, not just a phone. I'm unable to provide a phone number for callbacks since I have no service. I simply want to switch from Assurance to Safelink as I've heard it's possible anytime. Instead of more questions, could Safelink please provide clear steps on how to change providers?

After moving, my phone stopped working. Despite speaking with 9 different representatives, none of their solutions resolved the issue. Currently, my phone won't even turn on, making it impossible to make any calls or receive incoming ones. I attempted to reach out to Safe Link using another phone, but the service failed to address my problem. I recently received a letter from Safe Link stating that I needed to make at least one call per month, yet with my phone not functioning, this has been impossible to fulfill.

I recently spoke to Shelly in Corporate regarding transferring my phone number and minutes to a new Samsung Tracfone. Despite repeated attempts and escalations to the Technical department, the issue still persists. I have been a Safelink customer for almost four years and did not anticipate this process to take so long. The problem remains unresolved, and I am feeling very skeptical and disappointed about the situation.

My phone is dead, and FedEx made two failed delivery attempts for my new phone. During the first attempt, there were two packages, one without a door tag and the other was a day early which caused a missed delivery. Despite me informing FedEx about my house being fumigated, a package was still sent out and missed the delivery again. The second delivery also did not make it to my door, without a door tag, for a total of five missed attempts. Due to these issues, I urgently need recertification as I've been without a phone for over a month now. This situation has made it impossible for me to attend appointments, refill medications, or carry out any tasks that require more than email communication.

I recently experienced another incident of domestic violence with my boyfriend, resulting in my phone screen being smashed. I am devastated and this has left me feeling very upset. My phone was my lifeline, especially with my emotional struggles. I bought a new Tracfone, but I need to buy a new SIM card too. Where can I purchase a SIM card for Tracfone or Verizon? I want to transfer my old number and data to my new phone. Thank you. - SH

Today, I went to a garage sale and found a cool-looking phone for a great price. After checking with Verizon to confirm it wasn't stolen or associated with any outstanding bills, I bought it. Upon inserting my SafeLink SIM card, I received a "SIM card unrecognized" message. The Verizon phone is not locked to a specific carrier. Can I unlock the SIM card to make it work in my new phone?

I recently tried to make a phone call, and was informed that my service seemed inactive. I was prompted to stay on the line to rectivate it. After speaking with a representative named "Jason," he advised me to visit the website checklifeline.org to restore my phone service. I rely on my phone, and this issue arose unexpectedly as I was able to make calls until two days ago. I am unfamiliar with this website and unsure if this is a new process with Safelink.

I recently attempted to make a phone call and received a message stating that my service seemed to be inactive. Following the instructions, I stayed on the line and spoke with a representative named Jason. He advised me to visit the website {checklifeline.org} to reactivate my phone, as it was a replacement TracFone Wireless ZTE with the serial number [redacted]-[redacted]-[redacted]-[redacted]-[redacted]. I am simply seeking assistance in having my phone service restored.

I have contacted your telephone number, 1-[redacted], in August and September [redacted] for my annual recertification. At the end of each of these calls, I was informed that I had completed this requirement. On October 1, [redacted], I received another text message stating that I needed to recertify within 60 days or I would lose my SafeLink telephone. I called again tonight but was unable to complete this task. I was transferred to an individual whom I could not understand. What do I have to do to resolve this issue? Thank you. ESD [redacted] E. Main Street, Apt [redacted], Columbus, OH [redacted]

I am considering switching to a smartphone and I have a few questions. Are there any fees associated with getting a smartphone? Can I keep my current phone number when I make the switch? How does the exchange process work? I have been a SafeLink customer for several years and have been satisfied with their services. My flip phone has limitations, and I am looking to upgrade for more functionality. I don't have any issues with my current phone, just seeking clarification.

I recently got a new phone but I'm unable to make calls. The tech support in the Philippines has been unhelpful. Every time I try to make a call, I receive a message stating "Mobile network not available." Even the test texts from customer support didn't come through. The application specified Verizon service initially, but I was informed that it's now T-Mobile. Unfortunately, there seems to be poor or no T-Mobile coverage in my area. I feel stranded without any assistance to make my phone work. My phone number is [redacted], and my name is Rhonda Ritchie. I've been without phone service since the end of September and desperately need some help with this issue.

My phone won't power on, so I can't make or receive calls. I had the battery tested, and it's fine. I've been trying to change my number over the phone, but I keep getting a message saying "another transaction is pending, please call back in 5 minutes," and then the call disconnects. My name is Edward L., reachable at [redacted]. I now have a new Tracfone with a SIM card, while the problematic phone does not have one.

I am unable to turn on my phone to make or receive calls despite checking the battery, which seems to be functioning fine. I've attempted to change my number over the phone, but each time I try, I receive a message prompting me to turn on my phone, which I cannot do, and stating that there is a pending transaction. My details are as follows: Edward L., ***-***-****. The new Tracfone I have uses a sim card, while the problematic phone does not. I am hoping that SafeLink can assist in resolving the pending transaction issue so that I can proceed with switching phones.

I lost my phone on a Greyhound bus and have been trying to retrieve it to no avail for two years. I kindly request a replacement phone. My previous number was [redacted], and I have an Enrollment Recertification number# [redacted]6. My email is [redacted] Currently, I am using a tablet and a broken phone. I have already submitted all necessary information such as Food Stamps, Medicaid, Social Security, and other details two weeks ago. I urgently need an Obama phone from SafeLink within the next 10 business days as it is an emergency, and I need to reach out to my relatives promptly.

I recently upgraded my phone and transferred my minutes last Saturday. Today, my phone is not working again. My previous number was [redacted], and my new number is [redacted]. Can you please assist me in resolving why my phone is not working? I suspect I may have run out of minutes. I would like to request a reimbursement for the issues I've had. Initially, my previous phone broke, and I was advised to replace it with a Trac phone. I spent money on a new phone, which took two weeks to work. The phone had difficulties making and ending calls, leading to minute consumption due to problems with adding minutes to the phone as advised. A replacement phone was sent after a month of ongoing issues. Kindly replenish my minutes. Thank you.

I am having issues with my cell phone not getting minutes this month. I responded to Safelink's verification "A" message twice, but then was told to call and failed to reach someone after waiting on hold. I attempted to reapply online but couldn't find the right form. I have tried various recertification methods without success. One representative said I could call to be reinstated if under 60 days without service, but this didn't happen. Another agent claimed I was reconnected, but restarting my phone did not work. I was informed I was disconnected on October 1st, which is within the 60-day limit. This situation is frustrating as I rely on my phone, especially with an upcoming trip with my daughter. I seek assistance urgently.

I need a new phone because my voicemail isn't working. Despite reaching out to support through phone calls and live chat, the issue remains unresolved. Even after attempts from their end and seeking help elsewhere, the voicemail service still displays "Service not available." I have spent considerable time seeking assistance, but no fix has been provided. I require a working phone urgently as I am missing important messages from doctors. The phone is from Tracfone with service from SafeLink.

I am looking to send my proof of documents and follow up on my application for a free SafeLink wireless phone through the lifeline program. I am hoping to receive information on when my phone will be mailed and when I can expect to receive my free monthly minutes. My name is Christie Hoff, and my previous address was [redacted] Pinehurst Avenue, Flint, Michigan [redacted]. My current address is [redacted] Raubinger Road, Apartment 24, Swartz Creek, Michigan [redacted]. Please contact me at [redacted]. Unfortunately, I do not have access to my email address, Chris dehoff [redacted] at gmail.com. I would appreciate it if someone could reach out to me. Thank you.

I am a person with a disability, and it is crucial for me to communicate with my care providers. Unfortunately, my voicemail appears to be unavailable. I have tried calling [redacted] several times and have even spoken with higher-level support agents, but the issue persists. The automated help service now claims it has identified the problem but will not connect me with a live agent. My name is David K., and my SafeLink phone number is [redacted]. You can reach me via email at [redacted]