SafeLink Wireless Customer Service Issues

I have been without a phone for three months. I am 71 years old and dealing with cancer and a heart condition, which makes it difficult to have no means of communication. I have tried reaching out through online chats, but to no avail. Currently, my order is stuck in the "in process" status. I received an Amazon TracFone as a gift, transferred my old phone number to it, but the Amazon device was faulty, so I returned it. Now, all I want is to reactivate my old flip-top phone, but it prompts me to "Insert Sim card." My phone number is [redacted], which I've had for 40 years. My SafeLink Enrollment ID is [redacted]7, and my qualification date is Nov. 16, [redacted]. My zip code is [redacted]. I am extremely frustrated and seeking assistance. Kindly help me. - Michael N.

I submitted an online application for Safelink Wireless almost 2 weeks ago and have not received any updates through email since the 14th of this month. This lack of communication is frustrating given my limited income from SSI and EBT Snap benefits. I rely on my phone for managing doctor appointments and struggle without one. Please contact me at your earliest convenience, as I am frequently out for doctor visits and job hunting. I primarily have internet access via a Chromebook and Wi-Fi at home or occasionally at a friend's house. You can usually reach me by email in the evenings, especially on Mondays and Tuesdays. Thank you for your attention. -Ron D. (Aaron D.C.)

My application remains unapproved, showing no verification. Despite completing all verification steps, there has been no response. I am frustrated with the lack of communication from SafeLink wireless. I have been unable to find a way to contact them, which is essential for my medical needs. It is vital to establish a clear channel, such as email, to reach SafeLink customer service for timely assistance from supervisors to expedite the verification process for those in urgent situations like mine.

I recently qualified for the government-assisted plan with SafeLink Wireless. I received a SafeLink Wireless Sim kit instead of a phone and have been trying to switch from Qlink Wireless to SafeLink due to their better customer service hours for my location in Hawaii. Since I already qualified for both providers, my free phone wasn't sent to me. Opting for SafeLink, I bought a TracFone, which has worked well with the provided Sim kit. Unfortunately, I lost my phone and have been unable to contact SafeLink for a replacement. I found a Samsung Galaxy J7 Crown by Total Wireless at a good price and wonder if it will work with the SafeLink Sim card. Any advice on how to proceed with the replacement options for the Sim card would be greatly appreciated. I have kept a Sim card from a TracFone I purchased and wonder if that could be used as well. Your expert guidance is welcomed. Thank you for your help. David P. Castro

I'm part of a government program and recently purchased an iPhone. Unfortunately, the signal strength has dropped to just one bar. After spending over [redacted] minutes on the phone with Trackfone, they explained that the Verizon towers are not providing a strong signal. Unlike my other phones, this one only works if it's a foot away from a window. I've filed a ticket with the FCC. Trackfone/Safelink's latest advice was to buy a Motorola phone that can connect to an AT&T tower for better reception. Considering my heart condition, it's risky for me to have to move to the window in case of another heart attack.

I am facing an issue with SafeLink as they unexpectedly suspended my phone service, and despite repeated attempts to contact them, my concerns have been ignored. I spent an hour on hold without anyone assisting me, and when someone finally picked up, the call abruptly disconnected, happening 12 times yesterday. I've submitted my verification documents but have yet to receive an update. After filling out another application and providing additional proof, I am still struggling to get a clear answer. I am looking for a different number to speak directly with someone in charge at SafeLink.

I'm experiencing an issue with my phone where the screen remains dark even though it's fully charged. The indicator light is green, confirming that the phone is on as it still rings, but I am unable to use it as the screen won't turn on. I initially suspected a battery problem, but I am unsure since the light is green and it can still receive calls. This has caused me to miss making my monthly call. I'm unsure if the phone needs to be replaced or repaired. I apologize for the delay in reaching out as my computer was not working. Any guidance on what steps to take would be appreciated.

I am eligible for a SafeLink phone through Medicaid. I received the phone with a SIM card last year, but it stopped working recently. Despite my attempts to have it fixed, the phone is now lost. I am seeking SafeLink's assistance as they state they will replace the phone for a customer at least once. In New York State, they are supposed to provide free phones to Medicaid recipients. However, they are currently refusing, citing issues about the SIM card phone not being on Safelink's list. This confusion might be due to errors made by SafeLink in the past. I am requesting SafeLink to acknowledge the mistake on my account, authorize a replacement for the non-working smartphone, and provide me with a functional one as soon as possible. Unfortunately, I am unable to take calls until after 7 AM.

Order number OR[redacted]2: Around 12 noon, the tracking indicated that the parcel was delivered and signed for at [redacted]; however, the signature does not belong to me. Despite searching thoroughly in the front and back, we discovered that the package was tossed over the fence and landed in a bush positioned at the back of the residence, although there are clearly marked signs for deliveries to be made at the front. I had stayed at home all morning awaiting the delivery, but no one rang the doorbell or requested a signature. Prior to opening the damaged package, I took photos for documentation purposes. I find this level of service unacceptable, especially coming from a company like Hermes.

Hi there, my name is Sydney Harris, and I live at [redacted] KY Hwy 70 West in Eubank, KY [redacted]. My enrollment ID is [redacted]5. I recently checked my status on Safelink, but the tracking number provided was unreadable with numbers overlapping each other. Could you please send me the tracking number again in a readable format? I would greatly appreciate it as I want to keep track of my order. Thank you very much, and I hope you have a nice weekend.

As of November 15, [redacted], I have not received any calls back from Safelink despite multiple attempts. It seems that Get Human is causing harm by misleading consumers into thinking that Safelink will replace or repair broken or lost phones, which is not the case. Both the NYS Dept of Public Services (PSC) and USAC agree that I qualify for a replacement phone, but neither organization is holding Safelink accountable. My phone and internet access are currently unavailable until this issue is resolved. I can occasionally answer the number provided and receive messages inconsistently. Get Human is compounding the issue by repeating false statements from Safelink, allowing for continued customer mistreatment.

A couple of years ago, I was enrolled in SNAP TN, but changes in eligibility led to my unenrollment from the free government phone program. I wasn't contacted by either DHS or Safelink about this, so when my phone stopped working, I had to investigate the issue on my own. Since [redacted], I've been without a phone, making everyday tasks challenging. Despite a stroke around the same time as the unenrollment, Safelink recently sent a letter stating they were cutting off my phone, which has been inactive since [redacted]. The letter mentioned a request for information on WiFi, which neither I nor my SSDI caretaker made. I'm concerned and want to explore free internet options independently from Safelink. The lack of phone access has been frustrating, and I've had to rely on others for help. I'm wary of Safelink's services and prefer to avoid them in the future. I'm considering options for free WiFi, but I can't contact companies by phone. If I need to follow up on this, I'll name one of my cats "Get Human."

I had trouble completing the online application with Safelink as it froze. Frustrated, I then applied with Assurance and it went through smoothly. However, when it came time for my monthly minutes, I was told I wasn't eligible because I supposedly had another lifeline phone from Safelink, which was not the case. I needed Assurance to cancel my records so that only my Assurance application would show in the database. I had to reapply in order to get a phone, leaving me without service. Please cancel me from your phone service. Thank you for your help. Kindly send me a confirmation of cancellation via email at [redacted] Thank you again. Dolores B.

I recently renewed my service with SafeLink, but I have yet to receive a phone. I'm concerned about not receiving any minutes for November and my remaining minutes are running low. The current phone I have is causing issues with low volume and call disconnections. Could you please confirm if I will be receiving another phone with the [redacted] minutes included? Thank you, O.M.

I recently purchased a new TracFone but realized it's not affiliated with you. I need to switch my SafeLink service over but couldn't transfer my balance. Now I have no phone service and am struggling to activate my TracFone. As a senior with disabilities, having a phone for emergencies is crucial. Please assist me with the activation process so I can regain my service with unlimited minutes from your company. Thank you for your help.

I bought 5 TracFones including an $80 Samsung, all of which broke within 3 weeks. Dealing with customer service for Lifeline in India has been difficult due to my hearing impairment. The representatives are unhelpful, constantly transferring me to different people who are rude and unable to answer my questions. I am seeking a reliable phone with English-speaking customer service that can assist me effectively. I do not wish to use TracFones again, as it seems to be the only option offered by Lifeline. I urgently need a phone that works and customer support that is understanding and clear when communicating. I rely on my phone for essential tasks like contacting my doctor and transportation services. Thank you.

My phone was stolen, and I deactivated it. However, it was reactivated without my authorization. The person who stole my phone used up all the data I had purchased. Today, I recovered the stolen phone, but all the data is gone. I have evidence that I did not use the data. I request that my data be restored as the reactivation of the stolen phone was a mistake on your part. I have messages to prove that I only regained possession of my stolen phone recently. Thank you.

Around 2 months ago, I received a phone and SIM card from Safelink. Unfortunately, my phone broke, but I still have the SIM card. When I called Safelink, they informed me that I couldn't use my SIM card in another phone and would need to purchase a new one. However, I currently don't have the funds to buy a new SIM card. I deactivated my SIM card as advised since I couldn't use it anymore. I am now unsure of what steps to take as I need a phone for emergencies, especially for my kids' doctor appointments and other important matters.

About a month ago, I mistakenly pressed the "cancel" button, which is not what I wanted to do. Currently, my cellphone indicates that I only have 12 text messages left. I am a Safelink customer and have submitted all the necessary documentation for verification. Can you please assist me in restoring my free minutes and texts back to my account? My cellphone number is [redacted], and my name is Pamela Soucy from 4 Hemlock Lane, Merrimack, NH [redacted]. My last four social security digits are [redacted]. Thank you.

I previously had Safelink in Florida but moved to Kentucky and now North Carolina. I no longer have the original phone. In Kentucky, I used QLINK for Lifeline, but they do not cover North Carolina. I had a pending account with Safelink but was advised to start fresh, so the old account was deleted. I tried to reapply after speaking with a representative, but the computer would not allow it. I urgently need this service since I am currently using the TextNow app on a borrowed phone. Your assistance is greatly appreciated. Thank you.