SafeLink Wireless Customer Service Issues

I am the primary caregiver for my grandmother, who previously had a Safelink phone that was in my late mother's name. I followed the necessary steps to cancel my mother's service after her passing. I am now inquiring about getting a Safelink phone for my grandmother. Her information was provided on the original application when my mother applied for her phone. The only change is our monthly income, which has decreased by $[redacted]. Unfortunately, I am unable to work due to my grandmother's constant care needs as she suffers from dementia.

I am a homeless individual residing in Washington, DC. I have been using SafeLink Phone services since [redacted]. I receive mail at [redacted] N Street NW, Washington, DC, which is a homeless outreach service. When I recertify with SafeLink, I use this address. I am confused as to why my SafeLink account was deactivated on 12/30/[redacted]. I have been receiving food stamps and Medicaid in Washington, DC since July [redacted].

I currently reside in a nursing home and having a phone is essential for me to connect with my children. Recently, a staff member attempted to request a new phone for me as the one I had returned due to charging issues. Regrettably, it was mistakenly sent to the wrong address. Now, I am in a desperate need of a functioning phone to stay in touch with my loved ones.

I recently broke my phone and needed to switch my Safelink SIM card to a different device. I tried using a Straight Talk TracFone, but the SIM card didn't work in it. I contacted SafeLink, and they advised me to get a new TracFone SIM card. I followed the automated activation process, provided the required details, and was informed that it would take up to 24 hours to switch over my service. However, after 24 hours, my old phone with the cracked screen and original SIM card is still working, while the new phone with the new SIM card isn't. I'm unsure if I missed a step or if I need to wait longer for the activation to complete.

My phone number [redacted] was deactivated on December 7, [redacted], due to the Annual Recertification requirement. I had already submitted the necessary documents in September but received an email stating otherwise. Subsequently, I was informed that my Enrollment number could not be found. On December 20, I finally received an email confirming that everything was in order, but now my account shows "Qualification Rejected." I am unsure of the company's requirements for compliance, but the prolonged delay has caused significant inconvenience as an 83-year-old individual. Both provided contact numbers are unhelpful, and the company appears only interested in profiting from the government, neglecting aid to seniors like myself. I am still unable to activate my phone.

I recently transferred my lifeline account and received an "enrollment number" ([redacted]3) from a representative and via email. However, the number provided does not work when trying to access the site as instructed. The email received states that my application has been approved and asks me to visit the online store to choose between a free smartphone or a low-cost device, or a Walmart Family Mobile SIM Card if I prefer to keep my current phone. Despite my efforts, I have been unable to proceed due to the account access issue. I contacted customer service and, unfortunately, the experience was frustrating as I struggled to understand most of what the representatives were saying. After spending over an hour being transferred between different representatives, my issue remains unresolved. I am seeking guidance on how to access the site to select my phone as directed in the email. Otherwise, I may have to consider switching to another service provider as this initial experience has been disappointing, with promises of an account that I cannot fully utilize.

After unplugging my phone from the charger, the screen lit up as usual but went black when trying to wake it up. I have tried everything, but the screen remains completely black, although the phone is not dead. I have been unable to use my phone for days now, and it's urgent that I get a new one or a refurbished replacement. Without it, I am missing important calls from my children's schools, doctors, and the court designated worker. I have been a loyal customer for many years and need a solution promptly. Thank you for your assistance.

I recently attempted to switch back to Family Mobile but was redirected to SafeLink during the process. I unknowingly provided my information and $35 was deducted from my account on December 28, [redacted]. Despite multiple attempts to contact them, I have not received any communication regarding the service. I have an existing TracFone account and previously used Family Mobile. I have tried reaching out, but all I have been told is to wait for a delivery and then refuse it. I am seeking assistance to get the $35 refunded. My Order # is [redacted]0 and ID number is [redacted]6. Any help would be appreciated.

I received a Tracfone Alcatel MyFlip phone at my PO Box associated with Safelink. Due to my Autism and stress levels, I was unable to activate it promptly. There was no case number provided with the phone, and I only need to pay for the activation. I am reaching out with Lynda Erickson's permission as she is unable to write due to a broken arm. Lynda lives 8 miles away from me, and I have basic details about her and the phone. It is crucial to activate this phone for her doctor appointments and medical transportation. Thank you. Judy Applegate

I've been charged for extra data in the last few months, but I'm not sure when it was added or removed. I noticed a quick message on my screen saying it was added for 3 days, which doesn't make sense to me. I'm happy to pay for a full month of data, but I want to be sure I'm getting a complete month, not just a few days. Can you confirm the start and end dates clearly? Thank you.

I recently had my phone damaged, and I'm looking to replace it. Previously, I used a Huawei Sensa LTE Smartphone with a Simple Mobile SIM card provided by Safelink. I had connectivity issues due to a lack of Simple Mobile towers in my area. If I purchase a new phone for Safelink, should it be unlocked for T-Mobile use?

I have submitted all the required documents to Safelink multiple times, including proof of address, but I keep getting asked to send it again. I called this morning, and I was told once more to provide my proof of address. I have been dealing with this for two to three weeks, and I really need my phone as I rely on it due to my disability. I would appreciate any assistance in getting in touch with the team responsible for reviewing the uploaded documents. Thank you for your help.

After accidentally damaging the phone, I received a Note 8 from a friend that supports the BYOD program. Despite trying three different SIM cards, I kept getting an error message saying "mobile service not registered on network." After multiple calls and discussions with customer service, it was suggested that my friend needs to contact their previous service provider to obtain a release code. The message my friend should convey to Verizon is, "I passed on my Note 8 to a friend, and her service provider is requesting a release code for her new service company."

I have a Safelink account. After logging in, I decided to upgrade my phone. I purchased a Verizon phone, not realizing I needed an AT&T compatible device. Despite purchasing a SIM card kit and attempting to switch SIM cards, it didn't work. Safelink couldn't provide a list of AT&T compatible phones. When I reached out to Tracfone for an unlock code, I was informed I needed to use the phone for a year before they could help. I was advised to return the phone, but the shipping cost won't be refunded. I bought the phone on sale for around $10, regular price $40. I'm now at a loss as I can't afford to send it back and lose the shipping cost. Due to my current phone's small buttons causing issues, I sought a replacement but was denied. I'm stuck with a phone I can't use and facing a shipping fee.

I am having trouble activating my new account. I only use my phone through a Wi-Fi hotspot as I do not have a cell carrier and cannot receive calls directly on my smartphone. I rely on Google Hangouts to receive and store voice and text messages, which I check and respond to using my smartphone for voice calls only since I haven't figured out how to text through Hangouts on my phone. Safelink is requesting access to another phone for setting up two-way calling on my phone. I am confused about how they can set up my phone (which has no number) without having direct access to it.

My SafeLink service was deactivated on my UMX U504TL phone. I called them, re-enrolled, and was informed that my service would be back within 7 to 10 business days. To expedite the process, I made a one-time purchase on www.tracfone.com. Initially, my phone worked for calls and texts, but two hours later, the calling feature stopped working. Despite contacting TracFone, SafeLink, and engaging in online chat, the issue persists. Different representatives suggested reasons from a tower outage to a calling block, but none offered a solution. One advised waiting 24 hours, while another suggested turning the phone off for 30 minutes. Despite buying airtime, calls remain inaccessible. I seek assistance from a knowledgeable representative who can provide a resolution or refund for the faulty service.

My phone is currently unable to make or receive calls, although texting, data usage, and voicemail are working fine. I bought airtime as advised by a SafeLink representative to cover the waiting period for my free minutes, but despite a brief period of working calls, the issue persists. After multiple conflicting suggestions over several hours of troubleshooting calls, I am still left without a resolution. I have been informed of a potential tower issue, a supposed block on my number, as well as conflicting advice on the effectiveness of the purchased airtime. Despite promises of a quick fix, the problem persists, and my reliance on someone else's phone is not a sustainable solution. I am seeking assistance or a refund for the airtime purchase as my fixed income cannot afford wasted expenses on non-functional services. If the calling feature remains inactive by tomorrow, I may need to explore disputing the charge with my financial institution. My details are as follows: Rianna S. Martin, phone number [redacted], with enrollment ID# [redacted]1 and [redacted]5. Thank you.

I need to add documentation to my app, which I started last night. The app is stating there are multiple accounts linked to my information; I had SafeLink in the past but do not have the phone or use it anymore. I am attempting to enroll as a new applicant for a new phone. It requires an order confirmation #, but I have not completed the order yet and cannot find one. When trying to start a new application, it indicates that I have already submitted one. I am in urgent need of a phone, but I'm facing difficulties. Denny W. Cochran [redacted] I am currently without access to a phone and cannot make any calls.

I accidentally dropped my cellphone, cracking the screen. I have a warranty, but I need to send it away for over 10 days to be repaired. In the meantime, I require a free replacement Sim card. I can't afford one because of my circumstances with my wife's health issues and my own kidney failure, which requires dialysis three days a week. I rely on my phone, and I urgently need your assistance. Please escalate this matter to a supervisor in customer service for prompt help. Thank you.

My name is Richard Evans. I have only ever had 1 flip phone from Safelink, and I would like to confirm my eligibility for a free replacement Lifeline phone. I had a poor experience with the Safelink "BOT" service on www.safelink.com. To assist Safelink in addressing my issue, here are some details: My LG Tracfone 440G Flip Phone has a defective Java script page with no option to turn it on or off, blank settings in the language section, and unresponsive hot keys causing the screen to blur and reset at times. My IMEI is [redacted]-00-[redacted]-0, SERIAL # is 408CYEA196060, and FCC-ID is ZNFLG44OG. My phone number is [redacted]. I am willing to receive any replacement phone with a plan that Safelink offers, even if it's a basic flip phone with limited minutes, texts, and no data. I am in urgent need of a phone and would be grateful for any assistance. Thank you for your time and understanding. Sincerely, Richard.