Date: May **, ******To,*Management Authority*Safe Link wireless**Dear Sir*Madam,**We ar...

GetHuman2896073's Activate Account issue with SafeLink from May 2019

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The issue in GetHuman2896073's own words
Date: May **, ******To,*Management Authority*Safe Link wireless**Dear Sir*Madam,**We are writing this letter under very frustration and upset situation. We are totally disappointed with your customer services and consumer services. It’s on going issue since last year. Originally, we had FIRST AND LAST free cellphone service through SAFE LINK for my mother Shantaben M Patel and services were stop last year. We contacted the SAFE LINK customer service representative numerous time, but your useless customer service didn’t resolve the problem.**The service was provided to Shantaben M Patel and Phone number assigned was (***) *** ****.*She is senior citizen of united states and enrolled under government EBT program till today, but service was stopped saying you are no longer eligible for free cell phone. We provided the proof and still service was not working. **Now since last year, she has rusted non-working cell phone and no services.**According to your customer service representative service is still active in your Data Base System but she doesn’t have service. So, we decided to cancel the service and try to use another provider but because of your false Database record stopping her to get the service from another provider. **Now this is the last time we are requesting to Safe Link to clear out your Database and provide us a proof in writing that we don’t have any service from your company safe link within a ** day of this letter. So, we can get service from another provider. *If we don’t receive this proof of letter in ** days, then we are going through the Social Security administration with the help of state representative to resolve this case and if required then we will go through the legal process too since Shantaben not having any service and she is suffering without making any phone call.**Please do not hesitate to contact us at any time if you have any questions or need any additional information.**Mahendra Patel (for Shantaben Patel)******* Cambridge Circle. Hatfield, PA-******Cell ***-***-****, Home ***-***-**** or Email: *****@***.com
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Activate Account issue
Reported by GetHuman2896073
May 9th, 2019 - a mon ago
I have an issue with SafeLink too
Not resolved
Seen by 3 customers so far
Similar issue to 15212 others
0 customers following this
GetHuman2896073 started working on this issue
May 9th 11:08pm