My phone was stolen over * years ago. I came to find out today when I called SafeLink f...

GetHuman2327266's customer service issue with SafeLink from February 2019

3 views
 | 
12822 similar
 | 
0 following
Help with my SafeLink issue
Next: our robot will wait on hold for GetHuman2327266 to get a SafeLink rep on the line!
Always use the GetHuman Phone tocall SafeLink. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2327266's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2327266 may need:
Phone number, Address on account, and Name on account
The issue in GetHuman2327266's own words
My phone was stolen over * years ago. I came to find out today when I called SafeLink for a new phone and to get service restored, that someone has been using the phone this whole time. They are using an Android phone apparently. I was sent an Alcatel *TF ALCATEL GSM A***G HANDSET (SAFELINK AD. EXCHANGE) SIM * over * years ago. The phone was stolen from me about * months later. During this time frame the phone has been stolen I also did not receive benefits for food stamps or Medicaid for almost * years. You guys were kind enough to cancel the service this morning, ***-***-****. However, I was told I had to purchase a new phone in order to continue receiving benefits. That you guys would not send me a new phone that was stolen. I cannot even afford a $** pair of shoes for my son at Walmart. I am just needing a phone for emergency purposes. I have benefits at this time and just need another phone and number. Can someone please please help me?
GetHuman2327266 did not yet indicate what SafeLink should do to make this right.
I have an issue with SafeLink too
How GetHuman2327266 fixed the problem
We are waiting for GetHuman2327266 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SafeLink's attention and get better help faster. Tap below to get started.
Having SafeLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2327266 fixes it.
This email address isn't valid

SafeLink

Customer service issue
Reported by GetHuman2327266
Feb 28th, 2019 - 3 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 3 customers so far
Similar issue to 12822 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2327266 started working on this issue
Feb 28th 4:55pm