My phone was stolen over * years ago. I came to find out today when I called SafeLink f...

GetHuman2327266's customer service issue with SafeLink from February 2019

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The issue in GetHuman2327266's own words
My phone was stolen over * years ago. I came to find out today when I called SafeLink for a new phone and to get service restored, that someone has been using the phone this whole time. They are using an Android phone apparently. I was sent an Alcatel *TF ALCATEL GSM A***G HANDSET (SAFELINK AD. EXCHANGE) SIM * over * years ago. The phone was stolen from me about * months later. During this time frame the phone has been stolen I also did not receive benefits for food stamps or Medicaid for almost * years. You guys were kind enough to cancel the service this morning, ***-***-****. However, I was told I had to purchase a new phone in order to continue receiving benefits. That you guys would not send me a new phone that was stolen. I cannot even afford a $** pair of shoes for my son at Walmart. I am just needing a phone for emergency purposes. I have benefits at this time and just need another phone and number. Can someone please please help me?
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Customer service issue
Reported by GetHuman2327266
Feb 28th, 2019 - 3 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 3 customers so far
Similar issue to 12822 others
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GetHuman2327266 started working on this issue
Feb 28th 4:55pm